Transit Operations Supervisor

1 week ago


Las Vegas, Nevada, United States Transdev Full time
Job Overview

Position: BOC Dispatch Supervisor

Why Choose Transdev?

  • Attractive Salary: $60,000 per year
  • Comprehensive benefits package including health, vision, and dental insurance, along with a 401K plan
  • Life and Disability insurance, plus Paid Holidays
  • Employee Assistance Program available
  • Opportunities for Career Growth

The Dispatch Supervisor is responsible for overseeing the immediate conditions and aspects of field operations, focusing on on-time performance standards, service disruptions, detour management, and all other facets of transit services. This role includes supervising BOC Dispatchers, Road Supervisors, and Terminal Supervisors, ensuring that all personnel fulfill their assigned duties and adhere to their specific job descriptions and standard operating procedures (SOPs). The Transit Operations Shift Manager will offer guidance and support to all Transit Operations staff, aiming to enhance the reliability and safety of our transit services for passengers.

Key Responsibilities:

  • Act as a vital member of the local leadership team, providing 24/7 management presence to Transit Operations personnel.
  • Monitor and assess daily Transit Operations activities and employee performance, including missed runs, on-time statistics, total work hours, accident data, and other operational functions.
  • Evaluate employee performance and administer disciplinary actions as necessary.
  • Possess comprehensive knowledge of the Las Vegas RTC service area.
  • Understand the roles of bus operators, road supervisors, terminal supervisors, and on-time performance monitors.
  • Stay informed about special events occurring in the Las Vegas area.
  • Adhere to the policies and procedures of both the RTC and Transdev.
  • Ensure performance metrics meet or exceed client and corporate expectations, minimizing liquidated damages and addressing failures promptly.
  • Implement and support critical operational technologies (VDS, Zonar, AVL, etc.), serving as a subject matter expert and making recommendations for optimal application in the operating environment.
  • Manage location performance, recommend best practices, train on technology solutions, and facilitate their implementation to enhance service quality and financial performance.
  • Coordinate dispatching, in-service monitoring, and evaluations related to daily transit operations.
  • Prepare necessary daily and/or weekly reports for the company and clients to maintain service quality.
  • Notify the Transit Operations Manager of potential operational risks.
  • Promote and communicate the company’s vision, values, and culture throughout operations.
  • Maintain positive employee and labor relations through regular engagement with all operations staff, recognizing performance, providing coaching, and fostering job satisfaction.
  • Perform additional duties as assigned and assist in other areas based on operational needs.

Minimum Education & Certifications Required:

  • High school diploma or equivalent.
  • Strong customer service, problem-solving, and decision-making skills.
  • Excellent communication and negotiation abilities, with a capacity to influence without authority.
  • Working knowledge of ADA law and service requirements.
  • Dependable with time management, meeting deadlines, and multitasking.
  • Ability to work a flexible schedule, including weekends.
  • Proficient in MS Office applications, including MS Excel and MS Word.
  • Experience in a Transit Operations role is essential.


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