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Transit Operations Supervisor
2 months ago
The Dispatch Supervisor plays a crucial role in overseeing the operational aspects of transit services. This position is essential for ensuring that all field operations run smoothly and efficiently, with a focus on performance standards and service reliability.
Why Choose Transdev?
- Attractive Compensation: $60,000 annual salary
- Comprehensive Benefits: Health, vision, dental insurance, and 401K
- Additional Perks: Life insurance, disability insurance, and paid holidays
- Supportive Programs: Employee Assistance Program
- Growth Opportunities: Career advancement potential
Key Responsibilities
- Provide 24/7 management presence to ensure effective Transit Operations.
- Monitor daily activities and assess employee performance, including metrics such as missed runs and on-time statistics.
- Implement disciplinary actions as necessary to maintain operational standards.
- Possess comprehensive knowledge of the geographical service area.
- Understand the roles of bus operators, road supervisors, and terminal supervisors.
- Stay informed about special events impacting transit operations.
- Adhere to company policies and procedures to ensure compliance.
- Meet or exceed performance indicators set by clients and corporate standards.
- Support the implementation of critical operational technologies, serving as a subject matter expert.
- Manage location performance and recommend best practices for operational efficiency.
- Coordinate dispatching and in-service monitoring for daily transit operations.
- Prepare necessary reports to ensure service quality for both the company and clients.
- Communicate potential operational risks to management.
- Promote the company’s vision, values, and culture within the operations team.
- Foster positive employee relations through regular engagement and recognition of performance.
- Perform additional duties as assigned based on operational needs.
Qualifications
- High school diploma or equivalent required.
- Strong customer service, problem-solving, and decision-making skills.
- Excellent communication and negotiation abilities.
- Familiarity with ADA law and service requirements.
- Dependable with effective time management and multitasking skills.
- Willingness to work a flexible schedule, including weekends.
- Proficient in MS Office, particularly Excel and Word.
- Experience in a Transit Operations role is essential.
