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Transit Operations Supervisor
2 months ago
Position: BOC Dispatch Supervisor
Why Choose Transdev?
- Attractive Salary: $60,000 annually
- Comprehensive benefits package including health, vision, dental insurance, and 401K
- Life and Disability insurance, along with Paid Holidays
- Employee Assistance Program
- Opportunities for Career Growth
The Dispatch Supervisor plays a crucial role in overseeing the operational dynamics of field activities, ensuring adherence to punctuality standards, managing service disruptions, and implementing detour strategies. This role also involves supervising BOC Dispatchers, Road Supervisors, and Terminal Supervisors, ensuring that all personnel fulfill their designated responsibilities and comply with established standard operating procedures (SOPs). The Transit Operations Shift Manager will offer guidance and support to all Transit Operations staff, aiming to enhance the reliability and safety of our transit services for passengers.
Key Responsibilities:
- Act as a vital member of the local leadership team, providing 24/7 management oversight to Transit Operations personnel.
- Assess and monitor daily Transit Operations activities and employee performance, including metrics such as missed runs, on-time performance, total work hours, and accident statistics.
- Evaluate employee performance and administer disciplinary actions when necessary.
- Possess comprehensive knowledge of the Las Vegas RTC service area.
- Understand the roles of bus operators, road supervisors, terminal supervisors, and on-time performance monitors.
- Stay informed about special events occurring in the Las Vegas region.
- Adhere to the policies and procedures set forth by RTC and Transdev.
- Ensure performance metrics meet or exceed client and corporate expectations, minimizing liquidated damages and addressing failures promptly.
- Implement and support essential operational technologies (VDS, Zonar, AVL, etc.), serving as a subject matter expert and recommending optimal applications of these tools in the operational environment.
- Manage location performance, recommend best practices, train on technological solutions, and facilitate their implementation to enhance service quality and financial performance.
- Coordinate dispatching, in-service monitoring, and evaluations of daily transit operations.
- Prepare necessary daily and/or weekly reports for the company and clients to maintain service quality.
- Notify the Transit Operations Manager of potential operational risks.
- Promote the company’s vision, values, and culture throughout operations.
- Maintain positive employee and labor relations through regular engagement with all operational staff, recognizing performance, providing coaching, and fostering job satisfaction.
- Perform additional duties as assigned and assist in other areas based on operational needs.
Minimum Education & Certifications Required:
- High school diploma or equivalent.
- Strong customer service, problem-solving, and decision-making skills.
- Excellent communication and negotiation abilities, with the capacity to influence without authority.
- Familiarity with ADA law and service requirements.
- Dependable with proficient time management, meeting deadlines, and multitasking.
- Willingness to work a flexible schedule, including weekends.
- Proficient in MS Office applications, including MS Excel and MS Word.
- Experience in a Transit Operations role is essential.
