Transit Operations Supervisor

2 weeks ago


Las Vegas, Nevada, United States Transdev Full time
Job Overview

Now Hiring for BOC Dispatch Supervisors

Why Choose Us?

  • Competitive Salary: $60,000 annual salary
  • Comprehensive benefits including health, vision, dental insurance, and 401K
  • Life insurance, Disability insurance, and Paid Holidays
  • Employee Assistance Program
  • Opportunities for Career Advancement

The Dispatch Supervisor is responsible for overseeing the immediate aspects and conditions of field operations, ensuring adherence to performance standards, managing service interruptions, and coordinating detour management, among other responsibilities. This role also involves supervising BOC Dispatchers, Road Supervisors, and Terminal Supervisors, ensuring that all personnel fulfill their assigned duties and comply with their specific job descriptions and standard operating procedures (SOPs). The Transit Operations Shift Manager will offer guidance and support to all Transit Operations staff, aiming to enhance the reliability and safety of our transit services for passengers.

Core Values & Responsibilities

  • The Dispatch Supervisor plays a crucial role in the local leadership team by providing 24/7 management presence to Transit Operations personnel.
  • Evaluates daily Transit Operations activities and employee performance, including missed runs, on-time statistics, total work and pay hours, and accident data.
  • Monitors employee performance and administers disciplinary actions as necessary.
  • Possesses knowledge of the entire Las Vegas RTC service area.
  • Familiar with the roles of bus operators, road supervisors, terminal supervisors, and on-time performance monitors.
  • Informed about special events occurring in the Las Vegas area.
  • Understands and adheres to RTC and Transdev policies and procedures.
  • Ensures performance indicators meet or exceed client and corporate expectations, minimizing liquidated damages and addressing failures promptly.
  • Responsible for the implementation and support of essential operations technologies (VDS, Zonar, AVL, etc.), serving as a subject matter expert and making recommendations for optimal application in the operating environment.
  • Manages location performance, recommends best practices, trains on technology solutions, and facilitates their implementation to enhance service quality and financial performance.
  • Coordinates dispatching, in-service monitoring, and evaluations involved in daily transit operations.
  • Completes necessary daily and/or weekly reports for the company and client to ensure service quality.
  • Informs the Transit Operations Manager of potential operational risks.
  • Promotes understanding and communication of the company vision, values, and culture throughout operations.
  • Maintains positive employee and labor relations through regular engagement with all operations staff, recognizing performance, providing coaching, and promoting overall job satisfaction.
  • Performs additional duties as assigned and may assist in other areas based on location needs.

Minimum Education & Certifications Required:

  • A high school diploma or equivalent.
  • Skilled in customer service delivery, problem-solving, and decision-making.
  • Excellent communication and negotiation skills, with the ability to influence without authority.
  • Working knowledge of ADA law and ADA service requirements.
  • Dependable and proficient in time management, meeting deadlines, and multitasking.
  • Ability to work a flexible schedule, which may include weekends.
  • Proficient in MS Office products, including MS Excel and MS Word, as well as Windows-based programs.
  • Experience in a Transit Operations position is required.


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