Quality Assurance Specialist

5 days ago


McKinney, Texas, United States Equus Full time
Job Summary

We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Equus Workforce Solutions. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our programs and services.

Key Responsibilities
  • Conduct thorough reviews of case files and records to ensure compliance with regulatory requirements and identify areas for improvement.
  • Develop and implement quality assurance standards and procedures to ensure consistency and effectiveness.
  • Collaborate with program staff to evaluate the effectiveness of quality assurance programs and identify opportunities for improvement.
  • Prepare and submit regular quality assurance reports to management.
  • Provide feedback to management on areas that require improvement and develop strategies for improvement.
  • Develop and implement standard operating procedures to ensure consistency and efficiency.
  • Ensure that all clients participate in client satisfaction surveys and provide feedback to management.
  • Ensure that all clients receive a return call within 24 hours of leaving a message.
Requirements
  • Self-motivated and flexible team player with strong organizational, interpersonal, and communication skills.
  • Knowledge of quality assurance procedures and federal, state, and local coalition laws and mandates.
  • Associate degree or higher in human services, education, psychology, sociology, or a related field and two years of related experience.
  • Driver's license in good standing and proof of liability insurance.
About Equus Workforce Solutions

Equus Workforce Solutions is a leading provider of workforce development services in North America. We are committed to providing high-quality services that meet the needs of our clients and stakeholders. We are an equal opportunity employer and welcome applications from diverse candidates.



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