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Quality Assurance Supervisor

2 months ago

McKinney, Texas, United States Equus Full time
Job Overview

Company Overview:
At Equus Workforce Solutions, we are dedicated to empowering job seekers and career changers by providing resources and support tailored to sustainable and high-demand industries. Our team of skilled workforce professionals is committed to delivering comprehensive solutions across various integrated career centers and community sites.

Role Responsibilities:

The Quality Control Coordinator will be responsible for:

  • Conducting thorough reviews of case files and records to ensure compliance and identify areas for enhancement or corrective measures.
  • Monitoring adherence to contractual performance standards.
  • Evaluating quality assurance protocols by reviewing existing policies, interviewing staff, and assessing program effectiveness.
  • Preparing and submitting weekly reports on quality assurance metrics.
  • Providing consistent feedback to management regarding potential areas for improvement.
  • Developing, implementing, and overseeing standard operating procedures.
  • Ensuring that all clients participate in satisfaction surveys.
  • Guaranteeing prompt communication by ensuring all clients receive a return call within 24 hours of their inquiry.
Qualifications:

The ideal candidate will possess:

  • A self-motivated and adaptable approach to teamwork.
  • Strong organizational, interpersonal, and communication abilities.
  • Familiarity with quality assurance practices and relevant federal, state, and local regulations.
  • Proficient computer and data management skills.
  • An understanding of eligibility determination processes and filing systems.
  • An associate degree or higher in human services, education, psychology, sociology, or a related discipline, along with two years of relevant experience.
  • A valid driver's license in good standing and proof of liability insurance.
Additional Information:

This position offers a competitive pay rate of $21.00 per hour and allows for remote work.

Equus Workforce Solutions is recognized as a premier provider of workforce development services across North America. Our dedicated team applies industry best practices to design and deliver effective workforce solutions.

Joining Equus means engaging in extensive learning opportunities and networking initiatives, all while making a meaningful impact on the lives of others.

We value diversity and are committed to fostering an inclusive work environment where all individuals are treated with fairness and respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or any other characteristic protected by law.