Client Support Specialist

1 week ago


McKinney, Texas, United States Globe Life Inc Full time

Globe Life Inc is on the lookout for a committed Client Support Specialist to enhance our workforce. In this role, you will be tasked with delivering exceptional client support, addressing inquiries and concerns efficiently and courteously. You will serve as the initial point of contact for client questions, aiming for elevated satisfaction and effective resolutions. Become a vital part of our organization where collaboration and a client-centric approach are paramount. This position is Full-Time/Regular with a standard Monday to Friday schedule, ensuring no weekend responsibilities.

Key Responsibilities:

  • Manage daily call traffic while prioritizing service standards
  • Deliver precise solutions to client inquiries
  • Ensure client requirements are fulfilled during each interaction
  • Achieve Quality Assurance benchmarks and essential performance indicators
  • Support departmental and organizational initiatives as necessary

Essential Skills:

  • Outstanding verbal and written communication abilities
  • Competence in Microsoft Office Suite and adaptability to new systems
  • Understanding of client service principles and methodologies
  • Collaborative team member focused on reaching collective objectives
  • Client service orientation with a commitment to surpassing expectations
  • Meticulous attention to detail and capability to manage escalated matters
  • Dependable attendance and flexibility in scheduling


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