Account Executive

2 days ago

Suwanee, Georgia, United States The Reserves Network Full time
Account Manager

The Account Manager plays a pivotal role in fostering strong relationships with clients, driving business growth, and ensuring seamless account management. This position requires a unique blend of sales acumen, customer service expertise, and strategic thinking to identify new opportunities and optimize sales potential.

Key Responsibilities:
  • Order Fulfillment: Ensure timely and accurate processing of orders, meeting customer requirements and expectations.
  • Client Engagement: Build and maintain long-term relationships with clients, providing exceptional customer service and support.
  • Trusted Advisor: Develop a trusted advisor relationship with key accounts, stakeholders, and executive sponsors, providing valuable insights and guidance.
  • Contract Negotiation: Negotiate contracts and agreements to maximize profitability and drive business growth.
  • Business Development: Identify and develop new business opportunities within existing accounts, driving revenue growth and expansion.
  • Sales Collaboration: Work closely with the sales team to identify and grow opportunities within the territory, ensuring alignment and synergy.
  • Market Knowledge: Maintain up-to-date knowledge of market trends, contract processes, and delivery schedules to provide accurate information to customers.
  • Product Knowledge: Develop and maintain a thorough understanding of assigned metal products to optimize sales potential and provide expert advice to customers.
  • Inventory Management: Coordinate with management to ensure optimal lead times and inventory levels, identifying aged/obsolete inventory and suggesting dispositions.
  • Reporting: Prepare monthly reports on account status, communicating progress and initiatives to internal and external stakeholders.
  • Policy Adherence: Ensure compliance with corporate policies and procedures, advising management of challenging customer requests and escalating issues as needed.
  • Vendor Coordination: Schedule appointments with vendors and operational staff to minimize production time and ensure successful resolution of claims.
  • Quality Control: Provide data and insights to improve quality control, driving continuous improvement and excellence.
Qualifications:
  • Education: Bachelor's degree in Marketing, Business Administration, Sales, or a related field, or an Associate's degree with equivalent relevant work experience.
  • Experience: Previous experience in sales, management, account management, or a relevant field.
  • Skills:
  • Problem-Solving: Strong analytical skills to interpret sales performance and market trends.
  • Results-Driven: High performance standards with the ability to motivate and lead the sales team.
  • Communication: Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities.
  • Customer Service: Customer service-oriented with the ability to manage multiple accounts effectively.
  • Computer Skills: Basic proficiency with Microsoft Office Suite.
  • Multi-Tasking: Ability to handle multiple customer accounts and tasks simultaneously.
  • Reliability: Demonstrated reliable work history.
  • Attention to Detail: Must be detail-oriented with a strong focus on precision and quality in all tasks.

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