Sales Support Representative

1 week ago


Franklin, Virginia, United States Dillon Supply Full time

Client Support Specialist

Dillon Supply Company stands as the premier provider of steel and construction supplies in the Southeast, catering to both industrial and contractor B2B clientele. Our commitment to service excellence drives us to meet our customers' needs through our knowledgeable team, top-tier products, and extensive resources. With over a century of operation in the triangle, we are eager to welcome dedicated individuals to join us in continuing our legacy.

ROLE OBJECTIVE

The primary responsibility of the Client Support Specialist is to assist in various aspects of sales and warehouse operations, contributing to revenue growth and addressing customer service requirements. This position offers an opportunity to immerse yourself in a progressive industrial supply company and gain comprehensive insights into the business. Responsibilities include engaging with customers via phone, supporting walk-in clients, and aiding in warehouse and delivery tasks. This entry-level position serves as a gateway to understanding the core functions of Dillon's business while enhancing revenue generation and customer service for industrial clients.

QUALIFICATIONS

Successful candidates will possess:

  • Strong communication abilities
  • Multitasking skills
  • Capability to lift up to 50 pounds
  • Basic knowledge of construction tools
  • Fundamental understanding of sales or customer service processes
  • Ability to foster relationships
  • High adaptability and eagerness to support team objectives
  • Professionalism and humility

Responsibilities include:

  • Supporting the sales team by managing customer requests, orders, quotes, deliveries, and technical inquiries.
  • Assisting with inventory management, including check-in, stocking, sorting, and shipping of steel and industrial products.
  • Facilitating customer order fulfillment through timely delivery and pickup.
  • Processing orders by picking, packing, and shipping, while communicating delivery timelines and addressing stock shortages.
  • Enhancing customer accounts by reviewing purchasing history, suggesting related products, and explaining technical features.
  • Maintaining effective communication by troubleshooting issues, reporting, and tracking problems.
  • Improving customer experience by adhering to standards and recommending policy enhancements.
  • Engaging in continuous learning about products through training and educational opportunities.
  • Resolving customer complaints by investigating issues, proposing solutions, and preparing reports for management.
  • Contributing to departmental and organizational goals by embracing new challenges and seeking opportunities to add value.
  • Collaborating with team members to achieve related results as necessary.

Employment Type

Full-time



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