Client Support Specialist

2 weeks ago


Franklin, Virginia, United States Dillon Supply Full time

Customer Engagement Representative

Dillon Supply Company stands as the premier provider of steel and construction supplies in the Southeast, catering to both industrial and contractor B2B clientele. Our commitment to service excellence drives us to meet our customers' needs through our knowledgeable team, top-tier products, and extensive resources. With over a century of history in the Triangle area, we are eager to welcome dedicated individuals to help us continue our legacy.

ROLE OBJECTIVE

The primary responsibility of the Customer Engagement Representative is to support various aspects of sales and warehouse operations, focusing on revenue growth and customer service. This entry-level position offers an opportunity to immerse yourself in a dynamic industrial supply environment, gaining insights into the business from the ground up. Responsibilities include assisting customers via phone, engaging with walk-in clients, and supporting warehouse and delivery operations.

QUALIFICATIONS

Ideal candidates will possess:

  • Strong communication abilities
  • Multitasking skills
  • Capability to lift up to 50 pounds
  • Basic understanding of construction tools
  • Foundational knowledge of sales or customer service processes
  • Relationship-building skills
  • A high capacity for learning and adaptability
  • A commitment to team objectives
  • Professionalism and humility

Responsibilities include:

  • Assisting the sales team by managing customer requests, orders, quotes, deliveries, and technical inquiries.
  • Supporting branch operations through inventory management, restocking, and order fulfillment.
  • Facilitating customer order processing, including picking, packing, and shipping, while communicating delivery timelines and addressing stock shortages.
  • Enhancing customer accounts by reviewing purchase histories, suggesting related products, and explaining technical specifications.
  • Maintaining effective communication by troubleshooting issues and tracking resolutions.
  • Improving customer experiences by adhering to standards and recommending policy enhancements.
  • Engaging in continuous learning about products through educational opportunities.
  • Resolving customer complaints by investigating issues, developing solutions, and preparing reports for management.
  • Contributing to departmental and organizational goals by embracing new challenges and exploring value-added opportunities.
  • Collaborating with team members to achieve related objectives.

Employment Type

Full-time



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