Dental Office Coordinator

2 days ago

Norwalk, Connecticut, United States Ct Dental Mgmt Full time
About Us

Ct Dental Mgmt is a leading dental practice management company dedicated to delivering exceptional dental care across multiple locations.

Job Summary

We are seeking a highly motivated and compassionate Patient Care Representative to join our team. As a Patient Care Representative, you will play a crucial role in our dental office by being the first point of contact for our patients.

Key Responsibilities
  • Provide administrative support to facilitate the relationship between our patients and dentists.
  • Serve as the front line of patient communication, delivering exceptional patient service and assisting with the necessary administrative functions of dental care.
  • Schedule and confirm appointments, ensuring accurate coordination of patient schedules and dental procedures.
  • Review and educate patients on treatment plans and financial responsibilities, explaining insurance coverage and payment obligations clearly and accurately.
  • Maintain and manage patient records, including initial forms, paperwork, and accurate data entry of all patient information throughout the billing process.
  • Respond to and promptly address requests for information, providing accurate and helpful responses to patients' inquiries.
  • Maintain strict compliance with HIPAA and patient privacy regulations to ensure the confidentiality and security of patient information.
Requirements
  • Excellent customer service skills
  • Clear speaking and telephone voice
  • Positive attitude and energetic personality
  • Comfortable in a computerized environment
  • Ability to multitask
  • Previous experience in a dental or medical office setting is preferred
  • Strong interpersonal and communication skills, both verbal and written
  • Excellent organizational and multitasking abilities
  • Proficient computer skills, including experience with dental practice management software
  • Knowledge of dental terminology, procedures, and insurance processes is an advantage
  • Ability to maintain confidentiality and adhere to HIPAA guidelines
  • Flexibility to work evenings or weekends as required
Benefits
  • Competitive salary commensurate with experience
  • Comprehensive health and dental insurance plans
  • Retirement savings plan with employer matching
  • Paid time off and holiday pay
  • Opportunities for professional development and career growth within our expanding organization

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