Technical Support Specialist

19 hours ago


Andover, Massachusetts, United States CybertronIT Full time
Job Title: Technical SupportCustomer Advocate Agent

Cybertron is seeking a highly skilled Technical Support/Customer Advocate Agent to join our team. As a Technical Support/Customer Advocate Agent, you will be responsible for providing top-notch technical support and assistance to our customers regarding their hardware and software issues.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, or chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Work with supervisors and other departments to facilitate fast incident resolution.
  • Advocate on customers' behalf to ensure high levels of customer satisfaction.
  • Provide customers and prospects with hardware recommendations on hardware solutions that meet their requirements.
Requirements:
  • 2-year degree in the IT field preferred, but not required.
  • Advance understanding of PC operating systems and most common software applications.
  • Advance understanding of PC hardware components.
  • Experience with troubleshooting and diagnosing computer issues.
  • Service awareness of all organizations' key services for which support is being provided.
  • Self-motivated with the ability to work in a fast-moving environment.
Benefits:
  • Competitive base salary based on experience and qualifications.
  • Uncapped Performance Bonus.
  • Uncapped commissions on pre-sales assistance and consultation.
  • Health, vision, and dental benefits included.
  • Full on-the-job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.


  • Andover, Massachusetts, United States Houghton Mifflin Harcourt Full time

    Job Title: CE Technical Support SpecialistWe are seeking a highly motivated and detail-oriented CE Technical Support Specialist to join our team at Houghton Mifflin Harcourt. As a key member of our technical support organization, you will be responsible for providing exceptional customer service and technical support to our customers.Key...


  • Andover, Massachusetts, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Woburn, Massachusetts. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their workstations are running smoothly and efficiently.Key...


  • Andover, Massachusetts, United States InsideHigherEd Full time

    Job SummaryThis position reports to the IT Manager and is responsible for providing technical support and assistance to the campus community. The ideal candidate will have a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide technical support and...

  • IT Support Team Lead

    19 hours ago


    Andover, Massachusetts, United States Vinebrook Technology Full time

    Job Title: IT Support Team LeadVinebrook Technology is seeking a highly skilled IT Support Team Lead to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service, troubleshooting complex technical issues, and leading a team of technical support specialists.Key Responsibilities:Mentor and...


  • North Andover, Massachusetts, United States Merrimack College Full time

    Job SummaryMerrimack College is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support and troubleshooting assistance to the campus community.Key ResponsibilitiesTechnical Support: Provide technical support and troubleshooting assistance to the campus...


  • Andover, Massachusetts, United States Desktop & Depot Support Full time

    Job Title: IT Support TechnicianWe are seeking a skilled IT Support Technician to join our team in Andover, Massachusetts. As a key member of our team, you will be responsible for providing technical assistance to end-users, troubleshooting IT equipment, and ensuring smooth operations within the organization.Key Responsibilities:Provide workstation software...


  • Andover, Massachusetts, United States MCI Careers Full time

    Job Title: Technical Support RepresentativeWe are seeking a highly motivated and customer-focused Technical Support Representative to join our team in Wichita. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Handle inbound and outbound customer...


  • Andover, Massachusetts, United States BCForward Full time

    Job OverviewBCforward is seeking a highly motivated PC/ IT Technician to join our team in Andover, MA.This is a contract position with a 40-hour workweek and on-site work requirements.The successful candidate will have 3+ years of field support experience and be proficient in hardware and software installation, support, and troubleshooting.Responsibilities...


  • Andover, Massachusetts, United States Wyndy LLC Full time

    Job Title: Community Support SpecialistThe Community Support Specialist is a vital role within Wyndy LLC, responsible for providing assistance and support to individuals in need within our community.This position involves fostering a positive and inclusive community environment, promoting independent living, and connecting individuals with necessary...


  • Andover, Massachusetts, United States Zenith Innovations Full time

    Job DescriptionZenith Innovations is seeking a highly skilled and experienced Technical Service Team Leader to join our team.Key Responsibilities:Leadership and Team Management: Lead a team of approximately 50 employees in close collaboration with the technical management.Training and Development: Provide comprehensive training to new team members and...


  • Andover, Massachusetts, United States MKS Instruments Full time

    About MKS InstrumentsMKS Instruments is a leading global supplier of advanced laser solutions to various industries, including microelectronics, solar, semiconductor, industrial manufacturing, scientific research, and life and health sciences.Job SummaryWe are seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field...


  • Andover, Massachusetts, United States Blue Deer LLC Full time

    Healthcare Support Specialist at Blue Deer LLCBecome a vital member of our team at Blue Deer LLC, where we specialize in delivering premium intravenous and intramuscular vitamin therapies for optimal nutrient absorption.We are seeking a Healthcare Support Specialist to assist our Registered Nurses and Front Office Communications Specialist. Ideal candidates...


  • Andover, Massachusetts, United States Vinebrook Technology Full time

    Job Title: IT Support Team LeadVinebrook Technology is seeking an experienced IT Support Team Lead to join our team in Boston. As a key member of our IT team, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.Responsibilities:Mentor and provide technical guidance to the...


  • Andover, Massachusetts, United States Blue Deer LLC Full time

    Healthcare Support Specialist at Blue Deer LLCWe are seeking a skilled Healthcare Support Specialist to support our medical team at Blue Deer LLC. As a key member of our team, you will be responsible for providing exceptional patient care and support to our clients.Responsibilities:Conduct thorough patient assessments and provide vital support during medical...


  • Andover, Massachusetts, United States Ascension Full time

    About Our TeamAt Ascension Living, we're dedicated to providing exceptional care and services to our seniors. Our team is passionate about making a difference in the lives of our residents and their families.Job SummaryWe're seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in ensuring...


  • Andover, Massachusetts, United States Ascension Full time

    About Our TeamAt Ascension Via Christi REHAB PHARMACY, we're dedicated to providing exceptional care and services to our patients. Our team is passionate about making a difference in the lives of others, and we're seeking a skilled Healthcare Support Specialist to join our team.Job SummaryWe're looking for a detail-oriented and compassionate individual to...


  • Andover, Massachusetts, United States Longeviti LLC Full time

    Job Title: Administrative and Technical SupportWe are seeking a highly skilled and experienced Administrative and Technical Support professional to join our team at Longeviti LLC. As a key member of our support staff, you will provide critical administrative and technical support services to our customers, ensuring the smooth operation of our office and the...


  • Andover, Massachusetts, United States Longeviti LLC Full time

    Job Title: Administrative and Technical SupportWe are seeking a highly skilled and experienced Administrative and Technical Support professional to join our team at Longeviti LLC. As a key member of our support staff, you will provide critical administrative and technical support services to our customers, ensuring the smooth operation of our office and the...


  • Andover, Massachusetts, United States Town of Andover, NA Full time

    Job Summary:The Town of Andover, MA is seeking a highly motivated and dedicated Special Education Assistant to join our team. As a Special Education Assistant, you will work under the direction of the special education teacher and/or the Special Education Program Head to provide instructional support to students with identified educational disabilities.Key...


  • Andover, Massachusetts, United States Amentum Full time

    About the Role:Amentum is seeking a highly motivated and self-starting Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a critical role in supporting the day-to-day operations of our office.Key Responsibilities:Administrative Support: Provide administrative support to our team, including records and...