IT Support Team Lead

5 days ago


Andover, Massachusetts, United States Vinebrook Technology Full time
Job Title: IT Support Team Lead

Vinebrook Technology is seeking an experienced IT Support Team Lead to join our team in Boston. As a key member of our IT team, you will be responsible for leading a team of technical support specialists and providing exceptional customer service to our clients.

Responsibilities:
  • Mentor and provide technical guidance to the Service Desk team
  • Answer team member questions, help with team member technical problems, and oversee team member work for quality and compliance with team processes and procedures
  • Provide quality customer service, including interacting with customers and answering customer inquiries
  • Delegate and coordinate tasks within the Service Desk team
  • Assist in designing and documenting operational procedures used by the Service Desk team
Requirements:
  • 3-5 years in a technical support role
  • 1-2 years in a technical leadership role
  • Experience providing customer support
  • Experience in 24x7x365 Managed Services preferred
  • Experience using ITSM and Monitoring toolsets
Skills:
  • Highly analytical thinker and troubleshooter
  • Detail oriented with excellent documentation and communication skills
  • Self-motivated, enthusiastic about technology, with the desire to learn new things
  • Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS

Vinebrook Technology offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.


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