Wichita Technical Support Representative

5 days ago


Andover, Massachusetts, United States MCI Careers Full time
Job Title: Technical Support Representative

We are seeking a highly motivated and customer-focused Technical Support Representative to join our team in Wichita. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Resolve customer issues and concerns in a timely and effective manner
  • Provide technical support and guidance to customers on a variety of products and services
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and quality metrics
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • Ability to type 20 words per minute
What We Offer:
  • Competitive hourly rate
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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