Technical Support and Service Expert
2 days ago
About MKS Instruments
MKS Instruments is a leading global supplier of advanced laser solutions to various industries, including microelectronics, solar, semiconductor, industrial manufacturing, scientific research, and life and health sciences.
Job Summary
We are seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, troubleshooting, and repairing Electronics & Packaging Machines and Ultra-Fast laser systems.
Key Responsibilities
- Install, maintain, troubleshoot, and repair Electronics & Packaging Machines and Ultra-Fast laser systems.
- Provide technical support to customers, sales, and application teams, and participate in customer meetings.
- Answer technical questions from customers regarding system repairs and applications.
- Stay current with the latest upgrades and training of new products and software.
- Maintain historical performance and repair information.
- Log and create field service reports.
Requirements
- Minimum B.S. in Photonics or related fields with 3-5 years of relevant experience.
- Experience with diode pump amplifier systems is a must.
- Opto-mechanical, mechanical, and automated manufacturing systems experience is a plus.
- Excellent troubleshooting skills with new electrical, mechanical, and laser systems.
- Excellent communication skills are a must.
- High degree of proficiency in PC skills, including MS Office, SAP, and data analysis applications.
Physical Demands
- Perform activities such as sitting, standing, or typing for extended periods of time.
- Must be able to lift up to 50 lbs.
- Regularly requires good manual dexterity and coordination.
Compensation and Benefits
MKS Instruments offers a comprehensive benefits package, including health insurance coverage, 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, parental leave, adoption assistance, and tuition reimbursement.
Equal Opportunity Employer
MKS Instruments is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex, religion, age, ancestry, physical or mental disability, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.
-
Technical Support Specialist
2 weeks ago
Andover, Massachusetts, United States NEEDS Center Full timePosition OverviewSalary: The Technology Support Associate (TSA) plays a crucial role in providing assistance to users at the NEEDS Center regarding technical challenges or inquiries related to computer systems, mobile devices, and software applications. Responsibilities encompass managing support requests, engaging with users via phone or messaging...
-
Technical Support Specialist
1 week ago
Andover, Massachusetts, United States Walmart Advanced Systems and Robotics Full timeJob OverviewAt Walmart Advanced Systems & Robotics, we are at the forefront of revolutionizing retail through innovative technology. Our team is dedicated to developing cutting-edge solutions that enhance the shopping experience for millions. We are currently looking for a motivated Technical Support Specialist to serve as the initial point of contact for...
-
Technical Support Specialist
1 week ago
Andover, Massachusetts, United States Walmart Advanced Systems and Robotics Full timeJob OverviewAt Walmart Advanced Systems & Robotics, we are at the forefront of revolutionizing retail through innovative technology. Our team is responsible for developing systems that enhance the shopping experience for millions of customers across the nation. We are dedicated to creating automated solutions that streamline operations and improve customer...
-
Technical Support Specialist
1 week ago
Andover, Massachusetts, United States Walmart Advanced Systems and Robotics Full timeJob OverviewAt Walmart Advanced Systems & Robotics, we are at the forefront of transforming retail through innovative technology. Our team is dedicated to developing systems that enhance the shopping experience, utilizing advanced robotics and software solutions. We are passionate about leveraging technology to improve operations and customer...
-
Technical Support Specialist
1 week ago
Andover, Massachusetts, United States Walmart Advanced Systems and Robotics Full timeJob OverviewAt Walmart Advanced Systems & Robotics, we are at the forefront of revolutionizing retail experiences through innovative technology. Our team is dedicated to developing cutting-edge solutions like Alphabot, which transforms the way consumers engage with shopping. By integrating robotics and advanced software, we enhance operational efficiency and...
-
Technical Support Specialist
2 weeks ago
Andover, Massachusetts, United States NEEDS Center Full timeJob OverviewThe Technology Support Technician plays a crucial role in assisting users at the NEEDS Center with various technical challenges related to computer systems, mobile devices, and software applications. This position involves managing support requests, responding to inquiries via phone or messaging platforms, diagnosing technical problems, and...
-
Technical Support Specialist
2 weeks ago
Andover, Massachusetts, United States NEEDS Center Full timeJob OverviewSalary: The Technology Support Associate (TSA) plays a crucial role in assisting users at the NEEDS Center with their technical inquiries related to computer systems, mobile devices, and software applications. The TSA is tasked with managing support requests, responding to user communications, diagnosing technical challenges, and facilitating...
-
Supplier Engineer
3 days ago
Andover, Massachusetts, United States Raytheon Full timeAbout the RoleWe are seeking a highly skilled Supplier Engineer to join our team at Raytheon. As a key member of our Operations and Supply Chain organization, you will play a critical role in planning and executing the production of our wide range of weapon systems.Key ResponsibilitiesTechnical Expertise: Provide technical knowledge and process capability...
-
Andover, Massachusetts, United States ZephyrTech Full timeAbout ZephyrTechZephyrTech is a leading provider of sustainable and energy-efficient building solutions. With a team of 300 employees nationwide, two-thirds of whom are from architecture and engineering backgrounds, we specialize in methodical planning, construction, and revitalization of buildings in the office, industrial, and healthcare sectors.Our...
-
Supplier Engineer
3 days ago
Andover, Massachusetts, United States Raytheon Full timeAbout the RoleWe are seeking a highly skilled Supplier Engineer to join our team at Raytheon. As a key member of our Operations and Supply Chain organization, you will play a critical role in planning and executing the production of our wide range of weapon systems.Key ResponsibilitiesProvide technical knowledge and process capability expertise to improve...
-
Technical Support Coordinator
7 days ago
Andover, Massachusetts, United States Amentum Full timeAmentum provides comprehensive support services to U.S. government and commercial clients worldwide.Our team of experts has extensive experience in planning and executing critical missions, with ongoing operations in various regions.Responsibilities:Manage and maintain accurate records and filesCoordinate employee in- and out-processing proceduresAssist in...
-
Technical Support Specialist
4 days ago
Andover, Massachusetts, United States InsideHigherEd Full timeJob SummaryThis position reports to the IT Manager and is responsible for providing technical support and assistance to the campus community. The ideal candidate will have a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide technical support and...
-
Desktop Support Specialist
5 days ago
Andover, Massachusetts, United States Desktop & Depot Support Full timeJob Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Woburn, Massachusetts. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their workstations are running smoothly and efficiently.Key...
-
Evening Program Support Specialist
2 weeks ago
Andover, Massachusetts, United States Greater Lawrence Technical Schools Full timePosition Overview:We are seeking dedicated paraprofessionals to provide essential support to Career and Technical Education (CTE) instructors within our evening program. These roles are crucial for facilitating a productive learning environment during the exploratory sessions.Key Responsibilities:- Assist instructors in various shop areas, ensuring smooth...
-
Electrical Systems Expert
4 days ago
Andover, Massachusetts, United States Schneider Electric Full timeAbout the RoleWe are seeking an experienced Electrical Systems Expert to join our team at Schneider Electric. As an Electrical Systems Expert, you will play a key role in developing and implementing electrical design solutions for our customers.Key ResponsibilitiesDevelop written specifications for electrical features and functions within our applicationAid...
-
Technical Support Specialist
5 days ago
North Andover, Massachusetts, United States Merrimack College Full timeJob SummaryMerrimack College is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support and troubleshooting assistance to the campus community.Key ResponsibilitiesTechnical Support: Provide technical support and troubleshooting assistance to the campus...
-
IT Support Specialist
2 weeks ago
Andover, Massachusetts, United States NEEDS Center Full timePosition OverviewSalary Range: $60,000-$70,000/yearEmbark on a rewarding career in Information Technology with a reputable organization in a thriving sector.The NEEDS Center is a dedicated non-profit entity focused on delivering essential services and support to individuals with developmental disabilities across multiple facilities. The role of the...
-
User Experience Design Expert
7 days ago
Andover, Massachusetts, United States embecta Full timeAbout the RoleAs a Human Factors Engineer at embecta, you will play a critical role in shaping the user experience of our innovative medical devices. Our team is dedicated to ensuring that our products are designed with the user in mind, and we are seeking a skilled Human Factors Engineer to join our team.Key ResponsibilitiesGenerative Research & Front-End...
-
Technical Service Specialist
2 weeks ago
Andover, Massachusetts, United States MKS Instruments Full timeMKS Instruments is in search of a Technical Service Specialist located in the Phoenix area. This role is pivotal in delivering exceptional customer support through on-site installations, as well as managing the diagnosis, troubleshooting, servicing, and repair of intricate equipment and systems. Your responsibilities will include: Providing visible customer...
-
Technical Support Specialist V
2 weeks ago
Andover, Massachusetts, United States Experis Full timePosition: TechnicianLocation: OnsiteContract Duration: 24 MonthsCompensation: $18.00 to $21.00/hr.Overview: We are seeking a Technical Support Specialist V - Tier 2 to contribute to a leading Fortune 500 organization.Key Responsibilities:1. Analyze and interpret technical schematics, printouts, and specifications to perform evaluations.2. Assess the...