Field Technical Support Specialist
3 days ago
BCforward is seeking a highly motivated PC/ IT Technician to join our team in Andover, MA.
This is a contract position with a 40-hour workweek and on-site work requirements.
The successful candidate will have 3+ years of field support experience and be proficient in hardware and software installation, support, and troubleshooting.
Responsibilities will include providing on-site client-facing support, quality checking system equipment, resolving customer issues, and ensuring issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
Key Qualifications- 3+ years of field support experience
- Hardware and software installation, support, and troubleshooting expertise
- Experience with Windows 10 and MS Office
- Configuring new PCs/notebooks via SCCM imaging
- Ticket management experience
- iOS device familiarity
- Lift and carry up to 40lbs
- Office environment
- Walk-up Kiosk support
- Vending and Locker resupply
BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
BCforward is an equal opportunity employer and welcomes applications from diverse candidates.
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