Field Technical Support Specialist

3 days ago


Andover, Massachusetts, United States BCForward Full time
Job Overview

BCforward is seeking a highly motivated PC/ IT Technician to join our team in Andover, MA.

This is a contract position with a 40-hour workweek and on-site work requirements.

The successful candidate will have 3+ years of field support experience and be proficient in hardware and software installation, support, and troubleshooting.

Responsibilities will include providing on-site client-facing support, quality checking system equipment, resolving customer issues, and ensuring issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.

Key Qualifications
  • 3+ years of field support experience
  • Hardware and software installation, support, and troubleshooting expertise
  • Experience with Windows 10 and MS Office
  • Configuring new PCs/notebooks via SCCM imaging
  • Ticket management experience
  • iOS device familiarity
  • Lift and carry up to 40lbs
Work Environment
  • Office environment
  • Walk-up Kiosk support
  • Vending and Locker resupply
Benefits

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

BCforward is an equal opportunity employer and welcomes applications from diverse candidates.



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