Desktop Support Specialist

2 months ago


Andover, Massachusetts, United States Desktop & Depot Support Full time
Job Description

**Job Summary**

We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Woburn, Massachusetts. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their workstations are running smoothly and efficiently.

Key Responsibilities:

  • Provide workstation software break-fix support
  • Perform IMAC (Install, Move, Add, and Change) tasks, including PC installation, moves, adds, and changes
  • Load images and manage assets
  • Recover and tag assets
  • Provide printer support and maintenance
  • Assist with IT service management updates and other client support duties as needed

Requirements:

  • Previous experience in desktop support is desired, but training will be provided for all entry-level new hires
  • Knowledge of PC imaging and change management
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certified Dell Technician
  • Expertise in inventory control

What We Offer:

  • A dynamic and virtue-centered work environment
  • Ongoing learning and development opportunities
  • A competitive salary and benefits package

About Us:

Desktop & Depot Support is a hybrid cloud and managed services consulting firm. We pride ourselves on our deep partnerships with IT services industry leaders and our commitment to providing exceptional support to our clients.



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