Technical Support Specialist
2 days ago
We are seeking a highly motivated and detail-oriented CE Technical Support Specialist to join our team at Houghton Mifflin Harcourt. As a key member of our technical support organization, you will be responsible for providing exceptional customer service and technical support to our customers.
Key Responsibilities:- Provide timely and effective technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our products and services.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge of our products and services to provide accurate and up-to-date information to customers.
- Participate in training and development programs to enhance technical skills and knowledge.
- Associate's degree or equivalent experience required.
- Prior experience in a customer service or technical support role preferred.
- Strong technical skills and ability to learn new technologies quickly.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Houghton Mifflin Harcourt is a global learning company dedicated to changing people's lives by fostering passionate, curious learners. We are committed to providing high-quality educational content and services that meet the needs of our customers.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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