Resident Services Coordinator
4 weeks ago
The Resident Services Coordinator is a critical role in ensuring the success of our residents. This position is responsible for assessing and identifying resident needs, providing non-clinical case management and referral services, and linking residents to supportive services and community resources.
Key Responsibilities- Conduct initial assessments of residents within 30 days of move-in and update assessments annually or as needed.
- Provide non-clinical case management and referral services to residents, including securing social services as needed.
- Assess and identify resident needs, develop and implement individual healthy aging plans, and educate residents on self-management of chronic conditions.
- Organize and coordinate on-site wellness and health improvement programs, events, and activities.
- Produce weekly reports and timely submit to the Housing Administrator, immediate supervisor, and contractor's request.
- Conduct outreach and engagement, monitoring service periodically, and home visits when needed.
- Collaborate with Activities Coordinator to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness.
- Establish volunteer support programs and maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes through online software.
- Attend staff meetings and Resident Services Coordinator on-going training and/or conference.
- Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources.
- Maintain resident confidentiality according to set guidelines and report incidents of abuse and neglect to Adult and Child Protective Services as required by law.
- Bachelor's degree in Social Work, Sociology, Psychology, Gerontology, or related field or equivalent experience.
- Experience with or knowledge of HUD regulatory requirements is a plus.
- Excellent written and oral communication skills required.
- Ability to speak other languages such as Cantonese, Mandarin, Spanish, or Farsi is a plus.
The work environment and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office environment, community meeting room, or a resident's apartment. The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; and to hear and speak with peers and residents. The employee is often required to move continually throughout the work day; maintain dexterity to pinch small objects; reach with hands and arms and stoop, kneel, crouch, climb, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Able to drive 30% of the time to residents' apartments throughout the region (mileage reimbursed at current federal rate). Able to tolerate possible exposure to fumes, dust, and other environmental elements.
This job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required.
Must be able to work under time demands and remain calm and professional with a wide variety of personalities.
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