Resident Service Coordinator

2 days ago


Los Angeles, California, United States UDR Full time
Resident Service Coordinator

UDR, Inc. is seeking a highly skilled Resident Service Coordinator to join our team at 3033 Wilshire, a premier apartment community in Los Angeles, CA.

Key Responsibilities:
  • Collaborate with the community management team to resolve resident concerns and complaints.
  • Welcome prospects, residents, and vendors, and answer inquiries about the property, company, lease details, and amenities.
  • Organize incoming packages systematically and provide excellent customer service.
  • Plan, promote, and produce events and activities to increase resident retention.
  • Manage keys and fobs, and document transactions according to company policy.
  • Provide resident orientation, explain community amenities and unit features, and ensure compliance with renters' insurance requirements.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests, and communications.
Requirements:
  • Customer service experience in Multi-Family, Hospitality, or Retail industries.
  • Minimum of one year of office experience.
  • High School Diploma or equivalent.
Benefits:
  • Comprehensive benefit package, including medical, dental, and vision plans.
  • 401(k) plan with company match.
  • Hourly range: $23-$25, depending on experience.

UDR, Inc. is an Equal Employment Opportunity Employer and is committed to providing a diverse and inclusive work environment.



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