Guest Services Coordinator

2 weeks ago

Los Angeles, California, United States Onni Group Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Services Agent to join our dynamic team at Onni Group. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our residents and guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Administer check-ins and check-outs, ensuring a smooth and efficient process.
  • Deliver mail, messages, and packages, maintaining a high level of accuracy and attention to detail.
  • Coordinate and communicate services with Resident Services, Leasing, Maintenance, and Management Staff, ensuring seamless collaboration.
  • Provide residents and guests with valuable information on local transportation, restaurants, and other amenities.
  • Diffuse conflicts or tense situations, demonstrating excellent conflict resolution skills.
  • Perform administrative duties as needed, including data entry and record-keeping.
  • Coordinate resident move-ins and move-outs, partnering with Leasing and Resident Services.
  • Coordinate elevator reservations for residents, ensuring timely and efficient access.
  • Assist with phone calls and emails from residents and guests, providing timely and accurate responses.
  • Recruit partners for our Onni Rewards program, promoting loyalty and engagement.
  • Ensure the cleanliness and upkeep of amenity spaces, completing regular property walks.
  • Maintain the service of resident lounge coffee machines and supplies, ensuring a high level of quality and presentation.
  • Refer residents to various services, including housekeeping, dog walking, and other amenities.
  • Assist with packages, auditing, dry cleaning, and perishable arrangements, demonstrating attention to detail and organizational skills.
  • Liaise between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests, ensuring seamless communication and coordination.
  • Assist residents with Friends and Family bookings with LEVEL, promoting loyalty and engagement.
  • Plan and brainstorm resident events with Concierge, Resident Services, and Property Management, ensuring a high level of creativity and enthusiasm.
  • Communicate daily and upcoming events between Concierge Desk, Resident Services, and Property Management, maintaining a high level of transparency and collaboration.
Requirements
  • High School Diploma
  • College courses in Hospitality Management or related field, preferred
  • Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
  • Commitment to exceed guest/customer service expectations, with knowledge of high-level luxury customer service touchpoints
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced environment, with excellent interpersonal skills
  • Must be professional, team-oriented, and possess good work ethics
  • Excellent organizational and time management skills
  • Attention to detail and ability to work on multiple projects simultaneously
  • Ability to be flexible, positive, outgoing, personable, and able to relate well with diverse populations and age groups
  • Must have a flexible schedule, with the ability to work weekends, holidays, and/or overnight
About Onni Group

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How to Apply

Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for their interest in the Onni Group. Note that only those applicants under consideration will be contacted.

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