Resident Onboarding Coordinator

2 days ago

Los Angeles, California, United States GHP Management Full time
ROLE SUMMARY:

As a Resident Onboarding Specialist at GHP Management, you will play a vital role in ensuring a seamless move-in experience for our residents. Your primary responsibility will be to serve as the first point of contact for all future residents after the signed lease agreement.

As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly demeanor, with an unwavering commitment to delivering an exceptional resident experience.


KEY RESPONSIBILITIES:

  • Review unit status reports daily to confirm the status of units and ensure a smooth move-in process.
  • Collaborate with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.
  • Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.
  • Contact future resident(s) to confirm move-in and schedule the move-in process.
  • On the move-in day, collect move-in funds, renters' insurance, and perform a move-in inspection.
  • Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident's move-in date.
  • On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
  • Identify long-standing vacant units and set up mini models weekly.
  • Encourage residents to share their move-in experience through various review platforms and move-in surveys.

OPERATIONAL RESPONSIBILITIES:

  • Contribute to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.
  • Maintain thorough knowledge of specifications and community policies.
  • Communicate closely with the Resident Services team and provide the resident with a warm department handoff.
  • Additional job duties and responsibilities as assigned.

REQUIREMENTS:

  • Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
  • Personable, positive, team-oriented mindset.
  • Ability to multitask, work independently, and manage assigned requests and priorities.
  • High school diploma or equivalent experience.
  • General computer skills required.
  • Must pass background and drug test screening.
  • Must have a valid California driver's license & car insurance.
  • Must have a personal vehicle for business use.

PHYSICAL REQUIREMENTS:

  • Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
  • Constantly positions self to bend, stoop, reach, and lift.
  • Occasionally lift/move/carry up to 25 lbs. with/without assistance.
  • Frequently lift/move/carry 10 lbs.
  • Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors.
  • Ability to remain in a stationary position for extended periods of time.
  • Ability to observe details at close range (within a few feet of the observer).
  • Constantly operates the computer, 10-key, and other office productivity machinery.
  • Constantly works in low to moderate noise levels.
  • Constantly works in outdoor weather conditions.
  • Ability to travel to assigned properties with a personal vehicle daily.
  • Regular and physical attendance is required.

SALARY:
$18-$20 DOE

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