Resident Onboarding Coordinator
2 days ago
As a Resident Onboarding Specialist at GHP Management, you will play a vital role in ensuring a seamless move-in experience for our residents. Your primary responsibility will be to serve as the first point of contact for all future residents after the signed lease agreement.
As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly demeanor, with an unwavering commitment to delivering an exceptional resident experience.
KEY RESPONSIBILITIES:
- Review unit status reports daily to confirm the status of units and ensure a smooth move-in process.
- Collaborate with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.
- Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.
- Contact future resident(s) to confirm move-in and schedule the move-in process.
- On the move-in day, collect move-in funds, renters' insurance, and perform a move-in inspection.
- Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident's move-in date.
- On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
- Identify long-standing vacant units and set up mini models weekly.
- Encourage residents to share their move-in experience through various review platforms and move-in surveys.
OPERATIONAL RESPONSIBILITIES:
- Contribute to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.
- Maintain thorough knowledge of specifications and community policies.
- Communicate closely with the Resident Services team and provide the resident with a warm department handoff.
- Additional job duties and responsibilities as assigned.
REQUIREMENTS:
- Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
- Personable, positive, team-oriented mindset.
- Ability to multitask, work independently, and manage assigned requests and priorities.
- High school diploma or equivalent experience.
- General computer skills required.
- Must pass background and drug test screening.
- Must have a valid California driver's license & car insurance.
- Must have a personal vehicle for business use.
PHYSICAL REQUIREMENTS:
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
- Constantly positions self to bend, stoop, reach, and lift.
- Occasionally lift/move/carry up to 25 lbs. with/without assistance.
- Frequently lift/move/carry 10 lbs.
- Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors.
- Ability to remain in a stationary position for extended periods of time.
- Ability to observe details at close range (within a few feet of the observer).
- Constantly operates the computer, 10-key, and other office productivity machinery.
- Constantly works in low to moderate noise levels.
- Constantly works in outdoor weather conditions.
- Ability to travel to assigned properties with a personal vehicle daily.
- Regular and physical attendance is required.
SALARY:
$18-$20 DOE
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