Program Manager for Community Care Initiatives

1 week ago

Oak Park, Illinois, United States Village of Oak Park Full time

POSITION SUMMARY:
This role is a singular class position under the guidance of the Community Services Administrator. The individual will oversee the Alternative Response to Calls for Service (ARCS) Pilot Program.

Key Responsibilities:


Administer and implement Community Care Navigation (Phase I), an innovative initiative aimed at providing alternative responses to non-emergency service requests.

Supervise Care Coordination to ensure effective and empathetic service delivery to community members.

Manage the implementation and administration of subsequent phases, including mental health-related service calls and dispatch (Phase II), contingent upon approval from the governing body.

The Program Manager will take a leadership role in coordinating service connections, developing training programs for first responders, and managing non-emergency inquiries from residents.

This position will collaborate with local organizations to improve case management services for vulnerable populations and individuals facing traumatic situations.

Definition:


Oversees the Alternative Response to Calls for Service (ARCS) Pilot Program, which includes the implementation and administration of Community Care Navigation (Phase I) and mental health-related service calls and dispatch (Phase II), a forward-thinking initiative designed to provide alternative responses to non-emergency service requests; supervises Care Coordination to ensure effective and compassionate service delivery to community members.

The Program Manager will lead in coordinating service connections, developing training programs for first responders, and managing non-emergency inquiries from residents.

This position will work with local organizations to enhance case management services for vulnerable populations and individuals facing traumatic situations.

Supervision Received and Exercised

Receives general direction from the Community Services Administrator

Exercises supervision over Care Navigators

Examples of Duties:

Essential Responsibilities:
Manage and guide Care Coordinators, providing support and mentorship in their roles.
Coordinate and connect community residents experiencing traumatic events to suitable services and resources.
Develop and implement training programs and professional development opportunities for first responders and relevant stakeholders.
Oversee responses to non-emergency inquiries from residents, ensuring appropriate and timely follow-up.
Collaborate with local organizations to enhance case management services for vulnerable populations.
Continuously evaluate program effectiveness and suggest improvements or innovations to enhance service delivery.
Maintain accurate records and data, prepare reports, and ensure compliance with organizational and regulatory standards.
Represent the organization in community meetings, events, and collaborations related to the program.
Other duties as assigned

Knowledge of:
Operational characteristics, services, and activities of alternative response models and community-based interventions
Management skills to analyze programs, policies, and operational needs
Principles and practices of program development and administration
Principles of trauma-informed care and experience in providing services to individuals experiencing trauma.
Methods of research, program analysis, and report preparation
Modern office procedures, methods, and computer equipment

Ability to:
Coordinate multiple projects
Attend evening and weekend meetings as required
Communicate effectively with diverse cultures and personalities
Articulate clearly and concisely, both orally and in writing
Prepare clear and concise administrative and financial reports.
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Research, analyze, and evaluate new service delivery methods and techniques.
Perform complex research and analyses.
Establish and maintain interpersonal skills in the workplace to effectively communicate and interact with others.
Maintain reasonable and predictable attendance

Experience and Training Guidelines:

Experience:
At least 5 years of experience in program management, preferably in a public safety or social services setting, and

Education:

Possession of a Master's degree from an accredited college or university with major coursework in Social Work, Counseling, or a related field.

Licensed Clinical Social Worker or Licensed Professional Counselor preferred.

Working Conditions:
This position may require occasional evening or weekend hours to attend community events or meetings.
The Program Manager may need to respond to urgent situations or emergencies outside of regular business hours.

Diversity Equity & Inclusion Statement


The Village of Oak Park is committed to diversity, equity, and inclusion by recognizing that creating a mutually respectful, multicultural, and equitable environment requires intentional efforts.

This includes providing equal opportunities for everyone regardless of race, ethnicity, gender identity, sexual orientation, religion, ability, military or veteran status, or any other characteristics.

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