Event Operations Manager

2 weeks ago

Augusta, Maine, United States AEG Full time
To be eligible for this position, please ensure you complete the application process after clicking 'Apply Now'.

Position Overview

The Event Operations Manager is responsible for overseeing, organizing, and executing events from the initial planning phase through to the conclusion, ensuring that client expectations and contractual agreements are fulfilled or surpassed. This role reports directly to the Director of Operations.

This position offers a competitive annual salary ranging from $50,000 to $60,000.

Benefits for Full-Time Employees: Health, Dental, and Vision insurance, 401(k) savings plan with matching contributions, and paid time off including vacation days, sick leave, and holidays.

This position will remain open until filled.

Key Responsibilities
  • Plan, coordinate, and manage the logistics of assigned events, serving as the primary liaison among all involved parties and departments.
  • Recruit, train, schedule, and assess event personnel.
  • Negotiate contracts for all event production requirements, including coordination with stagehands, medical personnel, security, audio/visual teams, and equipment suppliers.
  • Prepare and distribute comprehensive event documentation, including resumes, diagrams, staffing needs, setup instructions, and other necessary materials using industry-standard software. Ensure timely communication of any changes.
  • Create and circulate detailed data sheets before each event and compile post-event reports.
  • Develop and manage event budgets, including preparing financial estimates for clients and finalizing post-event financial reports.
  • Address issues during event preparations and execution to ensure proper setups, making decisions regarding policies, procedures, billing, and staffing as needed.
  • Ensure all necessary insurance certificates, licenses, and permits for events are obtained promptly.
  • Collaborate with the Finance department to verify accuracy in event payroll, expenses, and documentation.
  • Work closely with the Director to ensure compliance with all relevant laws, ordinances, and regulations.
  • Assist in the development and implementation of venue event policies, risk management strategies, crowd control measures, and emergency protocols.
  • Provide incident report training to Event Supervisors.
  • Participate in various scheduled meetings related to building operations.
  • Act as the facility manager on duty as required.
  • Establish and maintain effective working relationships with clients, partners, patrons, and all stakeholders.
  • Communicate any challenges and proposed solutions to the executive team.
  • Complete all tasks with a focus on customer service through teamwork and commitment.
  • Perform additional duties as assigned.
Qualifications
  • Bachelor's degree from an accredited institution in a relevant field such as Facility Management, Hospitality, Sports Management, or Business Administration.
  • A minimum of 3-5 years of experience in an event management environment (stadium, arena, convention center, or similar venue).
  • Prior supervisory experience is preferred.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, high-pressure environment while managing multiple tasks and meeting deadlines.
  • Self-motivated with strong leadership and organizational capabilities.
  • Proficient in Microsoft Office applications.
  • Familiarity with event management principles, fire and public safety regulations, and relevant federal, state, and local laws.
  • Knowledge of audio/visual equipment, electronic systems, and design software related to event venues.
  • Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.

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