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Hotel Operations Manager

2 months ago

Augusta, Maine, United States Shaner Hotel Group Full time
Job Summary

The General Manager is responsible for the overall management of the hotel, ensuring that all operations and procedures are in accordance with corporate policies and franchise standards. This includes managing the sales team to develop the property's sales and marketing efforts, recruiting, motivating, and inspiring the hotel team to ensure superior guest satisfaction, and serving as a hands-on operator for the hotel.

Key Responsibilities
  • Hotel Operations: Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
  • Leadership: Lead the hotel team to ensure productivity and a quality work environment, and establish, maintain, and train standards and procedures for cleaning and safe working conditions.
  • Guest Satisfaction: Ensure that all guests receive exceptional service and that their needs are met or exceeded.
  • Financial Management: Focus on achievement of hotel financial goals and budget targets, and ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
  • Compliance: Ensure that all Shaner and franchise operating standards are followed, and that the hotel is in compliance with all relevant laws and regulations.
Requirements
  • Experience: Minimum of five years of progressive leadership experience in the hospitality industry.
  • Education: High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
  • Skills: Ability to satisfactorily communicate with guests, management, and co-workers, and to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Knowledge: Knowledge of budget preparation and cost controls, and of the property management system.