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Parking Operations Director

2 months ago

Augusta, Maine, United States InsideHigherEd Full time
About the Role:

We are seeking a highly skilled and experienced professional to lead our parking operations team at Augusta University. As the Director of Parking Operations, you will be responsible for overseeing all aspects of parking management, including permitting, enforcement, operations, and event management.

About the Company:

Augusta University is a leading institution in education and healthcare, training the next generation of innovators, leaders, and healthcare providers. Our mission and values make us an institution like no other, and we are committed to providing a customer-friendly environment and superior service to our patients, students, faculty, and employees.

Responsibilities:
  • Provide direction and overall management of all university parking operations, including permitting, enforcement, lot operations, and event management
  • Ensure fiscal responsibility and timely reporting for financial functions within the department
  • Manage department policies and procedures, and coordinate any changes with the division leadership
  • Supervise the parking operations team, including aspects of recruitment, training, certification, and evaluating staff performance
  • Resolve customer service issues relative to parking operations
  • Serve as a member of the Parking Operations committee, the Campus Safety committee, and other assigned work teams
  • Coordinate parking information with campus leadership, departments, and related populations
  • Provide accurate and up-to-date information on all web-based platforms and any applicable social media outlets
Requirements:
  • Bachelor's degree from an accredited college or university with a five-year work history; Associates degree from an accredited college or university with a seven-year work history
  • Experience with parking management and parking access control systems
  • Supervisory experience required; experience with parking permitting, enforcement, operations, or related logistics environment
  • Preferred experience with large university or medical center parking operations; experience with AIMS Parking Management and/or IPARC Parking Access software; experience with financial accounting and payroll systems; prior experience in a customer service or retail environment; prior event management experience
Knowledge, Skills, & Abilities:
  • Knowledge of university and University System of Georgia policies and procedures
  • Demonstrated customer service skills; sound fiscal decision-making
  • Ability to work outside of normal business hours
Benefits:
  • Competitive salary range: $56,000.00 annually
  • Comprehensive benefits package, including health insurance, dental insurance, life insurance, and retirement plan
  • Earned vacation time, sick leave, and 13 paid holidays
  • Tuition Assistance Program for full-time employees
Conditions of Employment:
  • All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University
  • All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond