Client Support Representative

1 week ago


Philadelphia, Pennsylvania, United States Setup Winks Full time
Job Overview

The Client Support Representative plays a crucial role in providing exceptional support to our customers, ensuring their needs are met and satisfaction is achieved. This position involves addressing customer inquiries, resolving issues, and offering detailed information about our services and products.

Key Responsibilities
  • Address Customer Inquiries: Manage incoming communications through calls, emails, and live chat, ensuring a professional and prompt response.
  • Resolve Customer Concerns: Assess customer needs, clarify details, and deliver effective solutions to ensure timely resolution of issues.
  • Order Assistance: Support customers in placing orders, tracking deliveries, and handling returns or exchanges.
  • Record Keeping: Maintain accurate records of customer interactions and actions taken within the service database.
  • Follow-Up Communications: Engage in follow-up discussions with customers to confirm issue resolution and satisfaction with the service provided.
  • Collaborative Efforts: Partner with team members and other departments to address complex customer issues and enhance the overall customer experience.
Qualifications
  • High school diploma or equivalent.
  • Exceptional verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with customer service software, CRM systems, and Microsoft Office.
  • Demonstrated patience and empathy in customer interactions.
Benefits
  • Competitive salary with performance-related bonuses.
  • Comprehensive health, dental, and vision coverage.
  • 401(k) retirement plan with company matching.
  • Paid time off and holiday benefits.
  • Opportunities for professional growth and development.


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