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Client Support Specialist
2 months ago
We are seeking a dedicated and compassionate Client Support Specialist to join our team at Women Against Abuse. As a key member of our advocacy team, you will play a vital role in providing a safe and supportive environment for clients.
Key Responsibilities- Client Support: Provide a welcoming environment for clients, including welcoming new residents, providing tours of the shelter, and assisting with their immediate needs.
- Staff the Welcome Center: Offer support, space to relax, and an opportunity to talk to residents.
- Provide Essential Services: Offer informal support through listening, sharing, and identifying options, as well as providing necessary hygiene and basic living supplies to clients.
- Coordinate Emergency Response: Assist with the coordination and recording of outcomes of emergency evacuations and scheduled fire drills.
- Collaborate with External Agencies: Make contact with medical, police, and fire personnel in the event of an emergency.
- Document and Follow Up: Complete logs as required pertaining to residential issues, follow up on safety-related issues and concerns, and monitor dining hall during meal times.
- Engage in Off-Hours Activities: Offer off-hours activities to clients based on their interests and needs.
- Support Case Management: Assist case managers with the discharge of clients and assist in resolving issues involving women and their children.
- Maintain a Safe Environment: Provide trauma-informed support to residents and their children and assist in maintaining a welcoming, safe, and supportive community environment.
- A High School Diploma or the equivalent is required.
- At least one (1) year experience in an advocacy, crisis, or shelter support position is required.
- The ability to read, write, and comprehend English is required.
- Demonstrated ability to work effectively with a diverse population is required.
- Demonstrated ability to work effectively as a team member is required.
- Demonstrated commitment to service of others is required.
- Demonstrated proficiency in communication, both verbal and written, is required.
- Bilingualism is strongly preferred.
- Will be required to attend our Virtual Paid Domestic Violence Advocate Training, post-hire.
- Must provide Satisfactory child abuse, criminal, and FBI clearances.
Accrual of paid sick time, Employee Assistance Program for self (and household members), annual increases, 2% retention recognition increases for every 2 years of continuous service, and pay differential for agency observed holidays and declared inclement weather.
