Client Support Specialist
2 weeks ago
Position: Customer Service Representative
Company: Sociaxe
About Sociaxe:
Sociaxe is an innovative digital marketing firm focused on enhancing brand visibility through social media management, brand strategy, influencer partnerships, and content creation. Our mission is to help brands effectively communicate their message, engage their target audience, and achieve significant outcomes through creative and analytical approaches. We are committed to delivering outstanding service to our clients, ensuring their brand stands out in the competitive digital environment.
Role Summary:
We are seeking a dedicated and approachable Customer Service Representative to serve as the primary contact for our clients. This role involves addressing client inquiries, resolving concerns, and delivering top-notch service. The ideal candidate will possess strong communication skills, a positive demeanor, and the capability to thrive in a dynamic work setting.
Key Responsibilities:
- Manage incoming customer inquiries through various channels, providing prompt and precise responses.
- Assist clients with inquiries regarding our offerings, billing, and account management.
- Address customer issues and complaints with professionalism and empathy.
- Stay informed about our services, promotions, and policies to provide accurate information.
- Document and track customer interactions in our CRM system, ensuring thorough and precise records.
- Work collaboratively with other teams to resolve client issues and enhance service delivery.
- Follow up with clients to ensure their satisfaction and address any additional questions or concerns.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to operate effectively in a fast-paced environment and manage multiple priorities.
- Proficiency in Microsoft Office Suite and CRM software.
- A customer-focused mindset with a genuine desire to assist others.
Benefits:
- Competitive hourly wage: $28.00, based on experience.
- Comprehensive health, dental, and vision coverage.
- Paid time off, including holidays and vacation days.
- Retirement savings plan with company contributions.
- Opportunities for professional growth, including workshops and training.
- Employee wellness initiatives.
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