Customer Support Representative

2 weeks ago


Philadelphia, Pennsylvania, United States Curate Corp Voice Full time
Position Overview

Job Title: Customer Support Representative
Department: Client Relations
Reports To: Customer Support Supervisor
Employment Type: Full-Time


Role Summary

Curate Corp Voice is on the lookout for a compassionate and skilled Customer Support Representative to enhance our team. The successful candidate will possess outstanding communication abilities, a genuine desire to assist customers, and the capability to manage a substantial volume of incoming and outgoing calls. As the initial point of contact for our clientele, you will be responsible for delivering information, addressing concerns, and ensuring a superior customer experience.

Key Responsibilities
  • Manage incoming and outgoing customer communications with professionalism and courtesy.
  • Offer precise information regarding products, services, and company policies.
  • Record all customer interactions and transactions in the internal database.
  • Follow up on customer queries to guarantee prompt resolution.
  • Maintain comprehensive product knowledge to provide accurate support.
  • Collaborate effectively with colleagues and other departments to enhance customer service.
  • Achieve or surpass performance and productivity targets.
  • Comply with company policies, procedures, and ethical standards.
Qualifications
  • High school diploma or equivalent; further education preferred.
  • Exceptional verbal and written communication skills.
  • Strong analytical and decision-making capabilities.
  • Ability to juggle multiple tasks and manage time efficiently in a dynamic environment.
  • Proficient in utilizing computer systems, including CRM platforms and office software.
  • Excellent interpersonal skills with a customer-centric approach.
  • Capacity to maintain composure and professionalism in high-pressure situations.
Job Posted by Curate Corp Voice

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