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Client Support Specialist

2 months ago

Philadelphia, Pennsylvania, United States Ideaboxpro Full time
Job Overview

Client Support Specialist - Become a Key Player at Ideaboxpro

At Ideaboxpro, we thrive on innovation and creativity, and we are in search of a passionate and motivated Client Support Specialist to enhance our team. As a prominent player in our field, we prioritize delivering state-of-the-art solutions while nurturing an environment where your contributions are valued. Joining Ideaboxpro means collaborating with skilled professionals, engaging in stimulating projects, and advancing your career.

Position Type: Full-time, On-site

Compensation: $20 to $23 per hour

Role Summary: In the capacity of a Client Support Specialist at Ideaboxpro, you will serve as the main liaison for our customers, ensuring they receive exceptional assistance and service. Your responsibilities will include addressing customer queries, resolving challenges, and offering insights about our offerings. Your role is crucial in upholding customer satisfaction and contributing to the overall achievements of our organization.

Key Responsibilities:

  • Address customer inquiries through various communication channels promptly and professionally
  • Deliver precise information regarding our offerings, services, and policies
  • Effectively resolve customer issues and concerns with patience and diligence
  • Accurately manage orders, returns, and exchanges
  • Work collaboratively with other teams to ensure a cohesive customer experience
  • Maintain records of customer interactions and transactions

Desired Attributes:

  • Outstanding communication and interpersonal abilities
  • Strong analytical skills and attention to detail
  • Capability to thrive in a dynamic environment and manage multiple priorities
  • Familiarity with customer service software and Microsoft Office Suite
  • A positive demeanor and a customer-centric approach
  • Prior experience in a customer service position is advantageous

What We Offer:

  • Competitive hourly compensation
  • Comprehensive health, dental, and vision coverage
  • Paid time off and holidays
  • Opportunities for professional growth
  • A nurturing and collaborative workplace

If you are enthusiastic about making a meaningful impact and wish to be part of a forward-thinking organization, Ideaboxpro is an excellent fit for you.