Sales & Customer Service Representative

21 hours ago


Milford, Connecticut, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to ensure a positive experience for our clients.
  • Service Promotion: Promote the value of our services by educating clients on new and expanded services, selling our wellness programs, and encouraging homecare retail purchases.
  • Client Acquisition and Retention: Help grow and retain a client base through in-person and phone/email outreach.
  • Team Support: Support clinic flow by greeting clients, scheduling services, and addressing questions.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous retail or sales experience preferred.
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, and great people skills.
What We Offer
  • Competitive Pay: Competitive base pay plus bonuses and commissions.
  • Benefits: Access to medical, dental, and vision plans, simple IRA with up to 3% match, paid time off, and employee referral bonus program.
  • Training and Development: In-depth product and service training, and employee membership with free and discounted services.


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