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Customer Service Representative

2 months ago

Milford, Connecticut, United States Petco Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Advisor - Customer Service Specialist. As a key member of our Pet Care team, you will be responsible for providing exceptional guest experiences, promoting our products and services, and driving sales growth.

Key Responsibilities
  • Provide personalized service to guests, answering questions and addressing concerns in a professional and courteous manner.
  • Utilize sales behaviors to identify and solve for guest needs, both today and in the future.
  • Stay up-to-date on new products and services, including pet-related events and resources in the community.
  • Collaborate with team members to promote a positive culture of teamwork, inclusion, and collaboration.
  • Participate in developmental programs to support career growth and advancement.
Requirements
  • Minimum of 2 years of experience in providing public information in animal nutrition, care/wellness/treatment knowledge areas.
  • Familiarity with the dog training class offerings and the PCC's dog training schedule.
  • Familiarity with the PCC's photography and vaccination schedule.
  • Ability to bend, kneel, lift (up to 50 pounds), and stand for long periods of time.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A collaborative and supportive work environment.