Customer Service Representative

1 day ago


New Milford, Connecticut, United States Miriam Mendez - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and identify opportunities to provide additional products and services.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and market appropriate products and services to meet customer needs.
  • Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals.
Requirements
  • Interest in Marketing: Demonstrated interest in marketing products and services based on customer needs.
  • Excellent Communication Skills: Strong written, verbal, and listening communication skills.
  • People-Oriented: Ability to work with people from diverse backgrounds and build strong relationships.
  • Detail-Oriented: Ability to pay attention to detail and ensure accuracy in all interactions.
  • Proactive Problem-Solving: Ability to think critically and resolve problems in a timely and effective manner.
  • Computer Skills: Ability to learn and use computer functions to manage customer relationships and sales activities.
  • Team Player: Ability to work collaboratively as part of a team to achieve sales and customer satisfaction goals.
Compensation and Benefits

We offer a competitive salary plus commission/bonus structure, paid time off, flexible hours, growth potential, and license reimbursement. If you are motivated to succeed and can see yourself in this role, we encourage you to apply.



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