Quality Assurance Manager

2 weeks ago


Milford, Michigan, United States Engtal Full time

We are seeking a Quality Assurance Manager to lead our quality initiatives and ensure excellence in our operations. In this role, you will oversee the development, execution, and maintenance of our Quality Management System, along with related policies and procedures. Your responsibilities will encompass daily management of quality operations, collaboration with various departments, and ensuring that our products and processes meet all specifications, standards, and customer expectations while driving continuous improvement.

Key Responsibilities:

  • Direct and manage Quality systems, policies, procedures, and documentation.
  • Ensure compliance with QMS across the organization, coordinating audits and certifications through third-party organizations. Propose corrective and preventive actions for any identified non-conformances.
  • Oversee daily Quality Assurance activities, including verifying adherence to specifications for manufactured and assembled components, as well as services provided by suppliers.
  • Work closely with Engineering, Manufacturing, and Suppliers to address customer quality concerns. Conduct experiments, inspections, and analyses to support data-driven decision-making and corrective actions.
  • Analyze customer returns, internal defects, and other non-conformities, recommending corrective and preventive measures using structured problem-solving techniques.
  • Lead company-wide initiatives aimed at waste reduction, yield improvement, and enhanced customer satisfaction, employing methodologies such as Kaizen, Six Sigma, and Lean.
  • Supervise and mentor Quality Engineers and Lab Technicians, providing guidance, training, and performance evaluations.
  • Maintain Quality Key Performance Indicators (KPIs) and dashboards, identifying recurring issues and implementing effective corrective actions.
  • Facilitate Quality Control Lab and validation testing for new product development, ensuring compliance with specifications and identifying improvement opportunities.

Qualifications:

  • Bachelor's degree in engineering technology; a Master's degree is preferred.
  • Over 10 years of experience in quality management within a manufacturing or assembly context, including roles as a Quality Engineer or Supervisor.
  • At least 5 years of experience as a Quality Manager in a manufacturing or assembly environment.
  • Ability to manage multiple priorities effectively.
  • Proven problem-solving skills.
  • ASQ Certification is preferred.

We provide a competitive compensation and benefits package, which includes:

  • Comprehensive Medical, Dental, and Vision insurance options for employees and their eligible dependents.
  • Company-sponsored Basic Life and AD&D Insurance, Disability Insurance, and Employee Assistance Programs.
  • Generous paid time off policies, including vacation, sick leave, and volunteer time.
  • Flexible Spending Accounts for dependent care and commuting expenses, along with tuition reimbursement.
  • A 401(k) Retirement Savings Plan with company matching contributions.
  • Employee recognition programs and service anniversary awards.


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