Customer Service Representative

5 days ago


Benton Harbor, Michigan, United States Kinexus Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist at Kinexus Group. As a key member of our Michigan Works team, you will play a vital role in providing exceptional customer service and support to individuals seeking employment and career advancement opportunities.

Key Responsibilities
  • Customer Service: Provide courteous, friendly, and helpful assistance to customers, addressing their inquiries and concerns in a timely and professional manner.
  • Community Outreach: Develop and maintain relationships with community partners and stakeholders to promote Kinexus Group's services and initiatives.
  • Workforce Development: Assist customers in navigating our services, including education and training programs, to help them achieve their employment and career goals.
  • Administrative Support: Provide administrative support to the Michigan Works team, including data entry, record-keeping, and other tasks as assigned.
Requirements
  • Education: Bachelor's degree or equivalent professional experience in business, human services, workforce development, or a related field.
  • Skills: Strong interpersonal and communication skills, ability to work in a team environment, and proficiency in Microsoft Office and other software applications.
  • Experience: Two years of professional experience in business, social services, workforce development, or a related field, with a strong background in customer service and community outreach.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth and Development: We are committed to providing opportunities for growth and development, including training and professional development programs.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of dedicated professionals who are passionate about making a difference in our community.


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