Customer Support Specialist

1 week ago


Benton Harbor, Michigan, United States Randstad Full time

Are you ready to elevate your career in customer service? We are currently in search of enthusiastic individuals who thrive in a dynamic environment and are dedicated to assisting our clients. This role involves providing exceptional support to our partners and consumers through various communication channels, including phone, chat, and email.

Position Overview: As a Customer Support Specialist, you will be instrumental in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering accurate information. Your contributions will help maintain our reputation as a leading service provider.

Key Responsibilities:

  • Handle incoming calls, emails, and chats, utilizing multiple systems to effectively resolve customer concerns and document interactions.
  • Assist customers in troubleshooting issues, processing orders, and scheduling services, ensuring a positive experience throughout.
  • Utilize strong interpersonal skills to manage escalated situations and demonstrate ownership of customer issues.
  • Maintain accurate records of your schedule and manage time effectively through our systems.
  • Opportunity to earn commissions through the sale of service plans and accessories.

Minimum Qualifications:

  • At least 1 year of experience in customer service; call center experience preferred.
  • High School Diploma or equivalent.
  • Able to commit to a full-time schedule of 40 hours per week.
  • Willingness to undergo a background check and drug screening.

Skills Required:

  • Active Listening
  • Telephone Etiquette
  • Call Center Support
  • Interpersonal Sensitivity
  • Customer Support
  • Empathy
  • Customer Service
  • Customer Relations
  • Basic Computer Skills
  • Basic Software Skills

We are committed to providing equal employment opportunities and welcome applicants from all backgrounds. Our team is dedicated to matching talented individuals with the right career opportunities.

Compensation: Pay will be determined based on various factors, including experience and qualifications. A comprehensive benefits package is available, including health coverage, an incentive program, and 401K contributions, subject to eligibility.



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