Guest Services Representative

2 weeks ago


Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time
Job Overview

The Front Desk Agent plays a crucial role in delivering outstanding service to guests, overseeing bookings, and fostering positive interactions with visitors. This position encompasses various administrative tasks and necessitates prompt and courteous handling of guest inquiries and concerns.

Key Responsibilities
  • Reservation Management:
    • Handle and process bookings through various channels.
    • Input reservations into the system and provide relevant details.
    • Confirm pricing, discounts, and billing information, while informing guests about room features and availability.
    • Maintain organized reservation records and address any related issues.
    • Possess a basic understanding of hotel operations, including check-ins, check-outs, and customer service protocols.
  • Customer Service:
    • Efficiently manage guest check-ins and check-outs.
    • Process payments and apply relevant charges.
    • Notify guests of credit holds and conduct satisfaction surveys.
    • Engage with guests to address their needs, resolving questions and issues promptly.
    • Keep guests informed about company policies and account statuses.
  • Professional Relations:
    • Uphold the company's reputation by delivering exceptional customer service.
    • Support team members as required.
    • Collaborate with the Accounting Department regarding guest credit status.
    • Keep management updated on departmental activities and significant concerns.
    • Foster effective working relationships with colleagues.
    • Protect guest information, including personal details and payment information.
  • Perform additional tasks as assigned by management.
Qualifications
  • Education: High school diploma or equivalent.
  • Experience: Previous customer service and data entry experience preferred.
  • Skills:
    • Strong communication and public relations abilities.
    • Highly organized with attention to detail.
    • Willingness to assist others.
    • Proficient typing skills and familiarity with office technology.
Benefits
  • Employee assistance program
  • Discounts on hotel stays
  • Paid holidays
  • Comprehensive training
  • Opportunities for professional growth
Why Choose Us?
  • Encourage Creativity: We value innovation and fresh perspectives.
  • Embrace Authenticity: Our team celebrates diversity and individuality.
  • Advance Your Career: Our dynamic environment offers rapid advancement opportunities.
  • Promote Continuous Learning: We provide numerous learning and development resources.
  • Prioritize Well-being: We offer excellent benefits from day one.

At our company, we are committed to fostering an inclusive and equitable workplace for all individuals, regardless of their background or identity.



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