Guest Services Representative

2 weeks ago


Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time
Job Overview

Position Title: Front Desk Agent

Company Overview: Atira Hotels is committed to providing exceptional hospitality experiences.

Role Summary: The Front Desk Agent plays a crucial role in ensuring guest satisfaction by delivering outstanding customer service, managing bookings, and fostering positive relationships with visitors.

Key Responsibilities:

  • Reservation Management:
    • Handle and process reservations through various communication channels.
    • Input reservation details into the system and provide necessary information to guests.
    • Confirm pricing, discounts, and billing details, while informing guests about room features and availability.
    • Maintain organized reservation records and address any related issues.
    • Understand basic hotel operations, including check-ins, check-outs, and customer service standards.
  • Customer Service:
    • Efficiently check in and out guests.
    • Process payments and apply relevant charges.
    • Communicate credit holds and conduct guest satisfaction surveys.
    • Engage with guests to address inquiries, requests, and concerns promptly.
    • Keep guests informed about company policies and their account statuses.
  • Professional Relations:
    • Uphold the company’s reputation by delivering superior customer service.
    • Support colleagues as needed and collaborate with the Accounting Department on guest credit matters.
    • Keep management updated on significant activities and issues.
    • Maintain effective working relationships with all personnel.
    • Protect guest information, including personal and financial details.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: Previous customer service and data entry experience is preferred.
  • Skills:
    • Strong communication and public relations abilities.
    • Detail-oriented and well-organized.
    • Willingness to assist others.
    • Proficient typing skills and familiarity with office equipment.

Benefits:

  • Employee assistance program
  • Discounted hotel accommodations
  • Paid holidays
  • Comprehensive training
  • Opportunities for professional development

Why Work with Us:

  • Encourage Creativity: We value innovation and fresh perspectives.
  • Embrace Authenticity: Our team celebrates diversity and individuality.
  • Advance Your Career: Our dynamic environment offers opportunities for growth.
  • Foster Learning: We provide numerous development options to keep you ahead.
  • Prioritize Well-being: Enjoy excellent benefits from day one.

Diversity and Inclusion: Atira Hotels is dedicated to creating an inclusive workplace. We provide equal employment opportunities regardless of race, color, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on business needs and the qualifications of each applicant.



  • Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time

    Job OverviewPosition: Front Desk AgentCompany: Hampton Inn Benton HarborThe Front Desk Agent plays a crucial role in delivering outstanding customer service and managing guest reservations. This position requires a blend of clerical tasks and interpersonal skills to ensure a pleasant experience for all guests.Key ResponsibilitiesReservation Management:Handle...


  • Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time

    Job OverviewThe Front Desk Agent plays a crucial role in delivering outstanding service to guests, overseeing bookings, and fostering positive interactions with visitors. This position encompasses various administrative tasks and necessitates prompt and courteous handling of guest inquiries and concerns.Key ResponsibilitiesReservation Management:Handle and...


  • Benton Harbor, Michigan, United States Vomela Specialty Company Full time

    Join Our Team as a Customer Service RepresentativeVomela Specialty Company is on the lookout for a dedicated Customer Service Representative to enhance our team. This role is essential in fostering strong relationships with our clients by managing order processing, addressing customer inquiries, and ensuring overall satisfaction.As a vital contributor to our...


  • Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time

    Job OverviewAs a Morning Service Associate, you will play a vital role in ensuring a pleasant start to our guests' day at Hampton Inn Benton Harbor. This position is part-time and offers a competitive pay range of $13 - $14 per hour.Work Schedule: This role requires availability for 5 days a week, from 6 AM to 12 PM.Key ResponsibilitiesAdhere to established...


  • Benton Harbor, Michigan, United States Kinexus Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist at Kinexus Group. As a key member of our Michigan Works team, you will play a vital role in providing exceptional customer service and support to individuals seeking employment and career advancement opportunities.Key...


  • Benton Harbor, Michigan, United States Meijer Full time

    About the Role:We are seeking a skilled and customer-focused individual to join our team as a Cashier. As a Cashier, you will play a vital role in providing exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Utilize technology to complete activities and tasks efficiently.Create WOW moments that...


  • Benton Harbor, Michigan, United States Taco Bell Full time

    Position OverviewA Restaurant Supervisor plays a crucial role in overseeing daily operations and ensuring exceptional service standards are met. This position involves leading a dedicated team to achieve operational goals and maintain a high level of customer satisfaction.Key ResponsibilitiesOversee team members to ensure adherence to service...


  • Benton Harbor, Michigan, United States Hampton Inn Benton Harbor, 1921 Pipestone Rd Benton Harbor, Full time

    Job OverviewThe role of a Morning Meal Coordinator is essential in ensuring a delightful start to our guests' day at Hampton Inn Benton Harbor.Location: Hampton Inn Benton HarborJob Type: Part-TimeCompensation: $13 - $14 per hourWork Schedule: 5 days a week from 6 AM to 12 PMKey ResponsibilitiesAdhere to established operational protocols.Strive to meet and...


  • Benton Harbor, Michigan, United States Pilot Company Full time

    About Pilot CompanyPilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the energy and logistics sector.Our energy and logistics division is a top supplier of fuel,...


  • Harbor Springs, Michigan, United States BlueWave Solutions Full time

    The family-owned business, now in its 3rd generation, specializes in the production and distribution of high-quality roasted coffee products. To this day, we operate our main store in the heart of the historic city with great love and passion. Our coffee specialty shop, with a daily café and roasting studio - a small event and experience roastery - offers...


  • Benton Harbor, Michigan, United States Corewell Health Full time

    Job OverviewProvide assistance and guidance to patients, healthcare providers, and medical office personnel in navigating services, addressing issues, and answering inquiries. Deliver a consistently outstanding experience during every interaction, whether through inbound and outbound calls, online chat, or email. Key Responsibilities+ Evaluate, resolve, and...


  • Benton Harbor, Michigan, United States Vomela Specialty Company Full time

    Join Our Team as a Customer Service RepresentativeVomela Specialty Company is on the lookout for a dedicated Customer Service Representative to enhance our team. This role involves engaging with clients to manage orders, address service inquiries, and maintain high levels of client satisfaction.As an integral part of our sales team, you will be tasked with...


  • Benton Harbor, Michigan, United States Pilot Flying J Full time

    About the Role:Pilot Flying J is seeking a highly motivated and detail-oriented Janitorial Maintenance Worker to join our team. As a key member of our facilities team, you will be responsible for maintaining the overall cleanliness and organization of our store.Key Responsibilities:Maintain the cleanliness and organization of the store, including the...

  • Lead Dentist

    2 days ago


    Benton Harbor, Michigan, United States Aspen Dental Full time

    Job SummaryAs a Lead Dentist - Clinical Director at Aspen Dental, you will be responsible for leading a patient-centric team and assuming excellent quality of care for all patients. You will conduct comprehensive full mouth exams, diagnose dental conditions, and provide high-quality clinical treatments. Additionally, you will maintain an awareness of the...


  • Benton Harbor, Michigan, United States Blueface Full time

    Position OverviewAs a key representative of Blueface, the Retail Sales Specialist is responsible for engaging with customers to provide insights and guidance on our innovative products and services. This role is essential in delivering a premier sales and service experience.Key ResponsibilitiesEnthusiastically showcases products and services, demonstrating...


  • Harbor Beach, Michigan, United States Cardinal Health Full time

    Job Summary:The Sales Representative will coordinate, sell, and support Cardinal Health assigned products through in-servicing and field-based selling experiences to achieve sales objectives in all categories in the region they support, while developing and supporting clinical and distributor relationships.Key Responsibilities:Provide in-service support...


  • Keego Harbor, Michigan, United States Complete Insurance Services, Inc. Full time

    Job Summary:Complete Insurance Services, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Personal Lines Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and concerns...


  • Benton Harbor, Michigan, United States Kinexus Group Full time

    Position OverviewABOUT OUR ORGANIZATION:Kinexus Group is a pioneering community development organization recognized for its impactful initiatives aimed at fostering economic growth in Michigan. We are dedicated to addressing business, workforce, and community challenges to enhance economic vitality.The Michigan Works Business Solutions team plays a crucial...


  • Keego Harbor, Michigan, United States Complete Insurance Services, Inc. Full time

    We are seeking a highly motivated and customer-focused individual to join our team at Complete Insurance Services, Inc. as a Personal Lines Customer Support Representative.This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong interest in the insurance industry.As a Personal Lines Customer...


  • Keego Harbor, Michigan, United States Medix Full time

    Position Overview:We are seeking dedicated medical professionals to serve as Remote Patient Advocates. This role is essential in providing support and guidance to patients navigating their healthcare journey.Available Shifts:8:00 am - 5:00 pm EST10:00 am - 6:30 pm EST11:30 am - 8:00 pm ESTKey Qualifications:Background in healthcare, such as Patient Service...