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Radiology Scheduling Patient Access Representative

2 months ago


Benton Harbor, Michigan, United States Corewell Health Full time

Job Overview
Provide assistance and guidance to patients, healthcare providers, and medical office personnel in navigating services, addressing issues, and answering inquiries.

Deliver a consistently outstanding experience during every interaction, whether through inbound and outbound calls, online chat, or email.

Key Responsibilities
+ Evaluate, resolve, and respond to service inquiries from members, providers, and other stakeholders in accordance with departmental guidelines.
+ Maintain professional and courteous interactions as a standard expectation.
+ Collaborate with internal and external resources to promptly deliver information regarding benefits, eligibility, verification, authorization, billing, and claims status.
+ Identify and address customer concerns or complaints effectively, escalating when necessary to ensure positive outcomes.

+ Conduct outbound welcome calls to educate members about their benefits as required.
+ Assist walk-in members and agents as directed by leadership.
+ Follow established procedures and quality standards to support the performance indicators of the Patient Access Services Center.

+ Recognize potential trends or issues affecting health plan members and collaborate with colleagues and leadership to propose process enhancements.
+ Aid customers with administrative tasks, including enrollment record changes and providing coverage or benefits explanations.
+ Facilitate claims resolution by following up on member inquiries and directing correspondence to the appropriate departments.

+ Document all service interactions with customers accurately within the designated systems, adhering to guidelines.
+ Cultivate productivity, availability to customers, and compliance with work schedules.

Corewell Health Benefits
+ Comprehensive benefits package designed to support your financial, health, and work/life balance goals.
+ On-demand pay program powered by Payactiv.
+ Discounts on various services, including restaurants and phone plans.
+ Optional identity theft protection and insurance options.
+ Traditional and Roth retirement plans with service contributions and matching savings.

Qualifications
Required:
+ High School Diploma or equivalent.
+ One year of relevant experience in a related field.
Preferred:
+ Associate's Degree.

About Corewell Health
As a member of Corewell Health, you will play a vital role in delivering personalized healthcare to our patients and communities. We are dedicated to investing in your growth and development.

Our teams consist of collaborators, leaders, and innovators committed to a shared mission of improving health and inspiring hope.

Corewell Health is an equal opportunity employer, promoting a diverse and inclusive workplace.