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Customer Service Specialist

2 months ago

Benton Harbor, Michigan, United States Randstad Full time

Position Overview:
Are you ready to elevate your career in customer support? We are seeking dedicated individuals who thrive in a dynamic environment and are committed to delivering exceptional service. This role involves assisting our valued partners and customers through various communication channels, ensuring their needs are met with professionalism and care.

Key Responsibilities:

  • Handle incoming inquiries via phone, chat, and email, utilizing multiple systems to resolve customer issues effectively.
  • Provide clear troubleshooting guidance and assist customers in placing orders and scheduling services.
  • Utilize strong interpersonal skills to manage and de-escalate challenging customer interactions.
  • Maintain accurate records of customer interactions and manage your schedule efficiently.
  • Opportunity to earn commissions through the sale of service plans and related products.
  • Demonstrate multitasking abilities while navigating various software applications.

Minimum Qualifications:

  • At least 1 year of experience in customer service, preferably in a call center environment.
  • High School Diploma or equivalent.
  • Availability to work a full-time schedule.
  • Willingness to undergo background checks and drug screenings.

Skills Required:

  • Active Listening
  • Effective Communication
  • Customer Support Expertise
  • Empathy and Sensitivity
  • Basic Computer Proficiency

At Randstad, we are committed to connecting talented individuals with outstanding opportunities. We value diversity and encourage applicants from all backgrounds to apply.