Customer Support Associate

1 week ago


Benton Harbor, Michigan, United States Vomela Specialty Company Full time
Join Our Team as a Customer Service Representative

Vomela Specialty Company is on the lookout for a dedicated Customer Service Representative to enhance our team. This role involves engaging with clients to manage orders, address service inquiries, and maintain high levels of client satisfaction.

As an integral part of our sales team, you will be tasked with overseeing delivery schedules, preparing quotes and proposals, and conveying client needs to various internal teams. Additionally, you will be essential in addressing customer concerns and ensuring that all matters are resolved promptly.

The ideal candidate will possess strong interpersonal skills, outstanding communication capabilities, and a customer-centric approach. You should be detail-oriented, proactive, and adept at managing multiple responsibilities effectively.

Key Responsibilities
  • Manage delivery timelines and product details with clients
  • Accurately prepare quotes and proposals in a timely manner
  • Relay client specifications to relevant departments
  • Address customer complaints and ensure swift resolution
  • Process orders, organize production meetings, and generate various reports
Requirements
  • High School diploma required; higher education preferred
  • At least 1 year of experience in customer service
  • Excellent communication and problem-solving abilities
  • Capacity to thrive under pressure and juggle multiple tasks
  • Proficient in English, both written and spoken
  • Strong organizational and analytical skills
Benefits
  • Comprehensive benefits package including a 401k plan
  • Opportunities for professional growth in a stable, customer-oriented environment

We seek a collaborative team member with a strong focus on customer service to join our vibrant team at Vomela Specialty Company. If you are passionate about delivering exceptional service and wish to be part of a reputable organization, we invite you to consider this rewarding opportunity.



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