Homeless Services Coordinator
7 days ago
Porchlight is seeking a dedicated and compassionate individual to join our team as a Shelter Assistant. In this role, you will play a vital part in providing essential support services to individuals experiencing homelessness.
Key Responsibilities- Front-Line Services: Provide a welcoming environment for guests, including greeting, orienting, and answering questions.
- Team Collaboration: Work effectively with the shelter team to maintain open communication, consult on guest needs, and engage in shared decision-making.
- Guest Support: Treat guests with respect and professionalism, practicing active listening, preserving confidentiality, and maintaining patience in challenging situations.
- Emergency Response: Identify and intervene productively in emergency situations, including medical emergencies, mental health crises, and interpersonal conflicts.
- Documentation: Maintain thorough and timely documentation of incidents, guest situations, and services provided.
- Referrals and Resources: Provide guests with referrals to and information about social services, housing, and other programs and resources.
- Desired Qualifications: Genuine desire to work with people experiencing homelessness, including those with mental illness and/or chemical dependency.
- Communication Skills: Ability to communicate and work effectively with staff and guests from various backgrounds.
- Professional Boundaries: Maintain appropriate professional boundaries with guests, including refraining from engaging in social relationships or exchanging money/goods.
- Physical Demands: Ability to lift 25 pounds, work in an indoor environment, and perform tasks that require sitting, standing, kneeling, walking, bending, and reaching.
Porchlight is a dedicated nonprofit organization working to reduce homelessness in Dane County, WI. We offer essential support services, including emergency shelter, housing assistance, and advocacy.
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