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Transitional Housing Program Coordinator

2 months ago

Madison, Wisconsin, United States Porchlight Full time

Position Overview

The Veterans Transitional Housing Program (VTHP) Case Manager is responsible for delivering essential support services to participants, aimed at addressing various barriers such as financial, personal, health, and employment challenges. The Case Manager collaborates with each Veteran to formulate a personalized service plan that fosters stable income, enhances self-determination, and facilitates a successful transition to permanent housing.

Key Responsibilities

  1. Collaborate with the VTHP Peer Specialist and VA Liaison to assess potential program participants.
  2. Complete necessary intake documentation within three days of a Veteran's entry into the program.
  3. Create detailed, client-centered case plans that outline both short-term and long-term objectives, utilizing best practices such as Housing First, Harm Reduction, and Trauma-Informed Care.
  4. Conduct regular progress reviews with participants, either weekly or biweekly.
  5. Encourage participant involvement in their own planning and goal-setting processes.
  6. Provide referrals to suitable community resources to assist participants in achieving their goals.
  7. Assist participants in developing a budget to ensure effective money management for maintaining permanent housing.
  8. Support participants in adhering to program and facility expectations to sustain their transitional housing.
  9. Promote effective communication skills and guide participants in building constructive relationships with peers and staff.
  10. Coordinate with service providers involved with Veterans as necessary.
  11. Maintain current knowledge of public assistance programs, health insurance, employment training programs, and affordable housing options.
  12. Exhibit composure in high-stress situations, employing de-escalation techniques as needed.
  13. Transport Veterans to appointments when required.
  14. Be available for on-call emergencies after hours, sharing duties with the VTHP Peer Specialist.
  15. Perform additional tasks as assigned by the Director of Supportive Services.

Recordkeeping & Reporting

  1. Manage participant entries and exits in the Homeless Management Information System (HMIS), ensuring all case notes and client data are accurately recorded.
  2. Work with the VA Liaison to conduct quarterly reviews and update goal plans accordingly.
  3. Document and report any incidents involving emergency services or participant issues within 24 hours.
  4. Notify relevant agencies of critical issues such as suicidal ideation or significant behavioral changes.
  5. Issue necessary verbal and written warnings to participants.
  6. Maintain comprehensive client files, including case notes, progress towards goals, and documentation of incidents.
  7. Gather additional data to meet funding and reporting requirements.
  8. Complete discharge paperwork promptly following a participant's exit.

Property Management

  1. Conduct quarterly inspections of the property in collaboration with the VTHP Peer Specialist.
  2. Organize quarterly fire drills and maintain updated evacuation documentation.
  3. Document property damages and coordinate repairs as needed.
  4. Assist in recruiting and overseeing Resident Managers to ensure responsibilities are met.
  5. Ensure the property remains clean and compliant with city regulations.
  6. Facilitate conflict resolution among clients as necessary.
  7. Show available rooms to prospective participants.
  8. Oversee all unit check-ins and check-outs, ensuring timely submission of paperwork.

Professional Development

  1. Maintain professionalism and appropriate boundaries in all interactions.
  2. Engage in biweekly supervision meetings with the Director of Supportive Services.
  3. Set individual development goals and track progress.
  4. Participate in ongoing training and maintain records for quarterly reporting.
  5. Stay informed about current issues and practices affecting individuals experiencing homelessness.

Team Collaboration

  1. Work collaboratively with program staff and other agency personnel to foster a team-oriented environment.
  2. Demonstrate effective communication skills in building relationships with clients and colleagues.
  3. Establish strong working relationships with other service providers.
  4. Contribute to the development and execution of Porchlight's strategic initiatives.

Values & Culture

  1. Treat all clients, staff, and visitors with compassion, respect, and dignity.
  2. Foster an environment that values diversity and inclusion.
  3. Adhere to all organizational policies, procedures, and codes of conduct.
  4. Maintain confidentiality of all sensitive information.
  5. Follow Porchlight's guidelines regarding technology and communication.
  6. Uphold professional boundaries and conduct in all interactions.

Qualifications

  1. Bachelor's Degree in Social Work or a related field is preferred, or equivalent experience.
  2. Military experience is advantageous but not mandatory.
  3. Experience with individuals facing mental health and substance use challenges is preferred.
  4. Proficiency in Microsoft Office Suite and adaptability to new technologies.
  5. Familiarity with Homeless Management Information System (HMIS) is preferred.
  6. Possession of a valid driver's license and access to an insured vehicle is required.

Employment Type

Full Time, 40 hours per week

Monday - Friday, 8:30 AM - 5:00 PM

Compensation: $22/hour

Must be able to participate in on-call rotation.

Porchlight is committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.