Transitional Housing Program Coordinator

2 weeks ago


Madison, Wisconsin, United States Porchlight, Inc. Full time
Job Overview

Position Summary

The Case Manager for the Veterans Transitional Housing Program (VTHP) is responsible for delivering essential support services aimed at helping participants navigate various challenges, including financial, personal, health, and employment barriers. This role involves developing tailored service plans for each Veteran, fostering stable income, enhancing self-determination, and facilitating a smooth transition to permanent housing.

Key Responsibilities:

  1. Collaborate with the VTHP Peer Specialist and VA Liaison to assess potential participants for the program.
  2. Complete necessary intake documentation promptly upon a Veteran's entry into the program.
  3. Create detailed, client-centered case plans that outline both immediate and long-term objectives, incorporating best practices such as Housing First, Harm Reduction, and Trauma-Informed Care.
  4. Conduct regular meetings to monitor participant progress towards their goals.
  5. Encourage participant involvement in their own planning and goal-setting processes.
  6. Connect participants with relevant community resources to support their objectives.
  7. Assist participants in budgeting to ensure effective financial management for maintaining permanent housing.
  8. Support participants in adhering to program and facility guidelines to sustain their transitional housing.
  9. Promote effective communication skills and guide participants in building constructive relationships with peers and staff.
  10. Coordinate with various service providers to ensure comprehensive support for Veterans.
  11. Maintain current knowledge of public assistance programs, health insurance options, employment training resources, and affordable housing opportunities.
  12. Exhibit composure in high-pressure situations, employing de-escalation techniques as necessary.
  13. Provide transportation for Veterans to appointments when required.
  14. Be available for on-call emergencies as needed, sharing responsibilities with the VTHP Peer Specialist.
  15. Perform additional tasks as directed by the Director of Supportive Services.

Documentation & Reporting:

  1. Manage participant entries and exits in the Homeless Management Information System (HMIS), ensuring all case notes and client data are accurately recorded.
  2. Work with the VA Liaison to conduct regular reviews and update goal plans accordingly.
  3. Document and report any incidents involving emergency services or law enforcement within a 24-hour timeframe.
  4. Notify appropriate agencies of critical issues such as suicidal ideation or significant behavioral changes.
  5. Issue necessary warnings to participants as required.
  6. Maintain comprehensive client files, including case notes, progress updates, and emergency contact information.
  7. Gather additional data to fulfill funding and reporting requirements.
  8. Complete discharge paperwork promptly following a participant's exit from the program.

Property Oversight:

  1. Conduct regular inspections of the property in collaboration with the VTHP Peer Specialist.
  2. Organize fire drills and ensure all evacuation plans are up-to-date.
  3. Document any property damages or repair needs and coordinate with maintenance as necessary.
  4. Assist in the recruitment and oversight of Resident Managers to ensure compliance with their responsibilities.
  5. Ensure the property is well-maintained and adheres to local regulations.
  6. Help participants maintain a clean living environment and mediate any client-related issues.
  7. Show available rooms to prospective participants and manage check-in and check-out processes.

Professional Development:

  1. Maintain professionalism and appropriate boundaries in all interactions with participants and staff.
  2. Engage in regular supervision sessions with the Director of Supportive Services.
  3. Set personal development goals and track progress towards achieving them.
  4. Participate in ongoing training and development opportunities.
  5. Stay informed about current trends and practices affecting individuals experiencing homelessness.

Collaboration & Teamwork:

  1. Work collaboratively with program staff and other agency personnel to foster a supportive team environment.
  2. Demonstrate effective communication skills to build strong relationships with clients and colleagues.
  3. Establish productive working relationships with external service providers.
  4. Contribute to the development and execution of Porchlight's strategic initiatives.

Core Values:

  1. Treat all clients, employees, and visitors with respect, kindness, and dignity.
  2. Promote an inclusive environment that values diversity.
  3. Adhere to all organizational policies and procedures.
  4. Maintain confidentiality of all sensitive information.
  5. Follow guidelines regarding the use of technology and communication devices.
  6. Uphold professional boundaries and conduct at all times.

Qualifications:

  1. Bachelor's Degree in Social Work or a related field is preferred, or equivalent experience.
  2. Military experience is advantageous but not mandatory.
  3. Experience with individuals facing mental health and substance use challenges is preferred.
  4. Proficiency in Microsoft Office Suite and adaptability to new technologies.
  5. Experience with the Homeless Management Information System (HMIS) is a plus.
  6. A valid driver's license and access to an insured vehicle are required.

Work Schedule:

This is a full-time position requiring 40 hours per week, Monday through Friday.

Note: Porchlight, Inc. is committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.



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