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Technical Services Coordinator

2 months ago

Madison, Wisconsin, United States Agiliti Health Full time

Job Summary:

The Technical Services Coordinator is a key member of the Agiliti Health team, responsible for overseeing and coordinating the biomedical and field service technicians assigned to a designated location. This role ensures that medical equipment at the office and customer locations is timely and cost-effectively inspected, repaired, and maintained.

Key Responsibilities:

  • Coordinate and manage the technical services team to ensure efficient and effective equipment maintenance and repair.
  • Develop and implement strategies to grow technical services revenue and expand services with existing and potential customers.
  • Manage equipment records, requisitions, parts, and supply inventory, and ensure accurate documentation is completed in a timely manner to meet regulatory compliance needs.
  • Provide training and cross-training to technical services technicians, emphasizing continuous improvement and teamwork.
  • Ensure equipment incidents, recalls, upgrades, and modifications are completed in compliance with directives and documented accordingly.
  • Collaborate with key staff members to promote revenue growth, cost containment, and expansion of services.
  • Participate in the development and implementation of business plans to achieve technical services goals and objectives.

Requirements:

  • Associate's degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training required; Bachelor's degree preferred.
  • At least 1 year of technical experience.
  • Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, and medical equipment manufacturers.
  • Medical equipment preventive maintenance, repair, and handling experience.
  • Able to read and understand technical manuals and electric/pneumatic schematics.
  • Demonstrated competency to perform operational verification procedures, preventive maintenance, and repair service on various equipment.
  • Proficient in the use of test equipment.
  • Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
  • Valid driver's license.
  • Able to lift and/or push 75 pounds.

Preferred Qualifications:

  • Knowledge of business information systems and inventory management.
  • Experience with conflict resolution and customer service.
  • Knowledge of International Organization for Standardization (ISO) regulations.

Agiliti Health is an Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.