Customer Service Representative

1 week ago


MagstattleBas, Grand Est, United States North End Teleservices Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at North End Teleservices. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients through inbound calls.

Key Responsibilities:
  • Respond to incoming calls from customers, providing timely and effective solutions to their inquiries and concerns.
  • Navigate multiple systems to access relevant information and provide accurate and helpful responses.
  • Determine the best course of action for follow-up calls and resolve issues efficiently, ensuring customer satisfaction and loyalty.
  • Utilize strong communication and interpersonal skills to de-escalate upset customers and provide excellent service, ensuring a positive customer experience.
  • Perform additional duties as needed to support the team and drive business success, including data entry and other administrative tasks.
Required Qualifications and Experience:
  • Previous call center experience with a strong background in handling inbound calls, preferably in a customer service or telecommunications environment.
  • Excellent verbal and written communication skills, with the ability to collect, interpret, and type information accurately.
  • Strong listening and empathy skills, with the ability to navigate multiple programs simultaneously and provide effective solutions.
  • Accurate keyboarding skills, with a typing speed of 25 wpm or more.
  • Detail-oriented and able to multitask effectively, prioritizing tasks and managing time efficiently.
  • Strong problem-solving and decision-making abilities, with the ability to demonstrate empathy and handle stressful situations.
  • Bilingual in English and/or Spanish, with the ability to communicate effectively with customers in their preferred language.
  • High School Diploma or equivalent, with a strong educational background in a related field such as business, communications, or customer service.


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