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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States Oriental Trading Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Oriental Trading Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Key Responsibilities
  • Handle Customer Inquiries and Orders: Process customer inquiries and orders in a professional manner, adhering to current procedures.
  • Provide Technical and Shopping Assistance: Navigate websites to assist customers with shopping and technical support, and resolve issues related to merchandise certificates, expired prices, return mailing labels, and miscellaneous billing.
  • Conduct Special Projects and Surveys: Work on special projects such as outbound customer surveys and calls, and issue Good Will, Merchandise, and Gift Certificates/Gift Cards as needed.
  • Ensure Confidentiality and High-Level Service: Deliver personalized customer service, maintain confidentiality of customer information, and meet departmental production standards.
  • Maintain Attendance and Collaboration: Maintain regular, predictable attendance, abide by all policies and procedures of Oriental Trading Company, and participate in face-to-face meetings on short or little advance notice.
Requirements
  • Knowledge, Skills, and Abilities: Sound knowledge of telephone etiquette, proficiency in using computers, familiarity with chat and messaging platforms, good reading, listening, and interpersonal communications skills, ability to multitask effectively, and maintain professional and friendly tone when communicating with customers.
  • Education: High School Diploma or equivalent preferred.
  • Experience: Previous customer service experience preferred.