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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States Walman Full time

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Walman Optical Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information about our products and services.
  • Process customer orders, including entering orders, tracing frames, and preparing order trays.
  • Accurately and efficiently enter data into our system, ensuring that all customer information is up-to-date and accurate.
  • Monitor and expedite backordered products, communicating with customers about delays and providing updates on the status of their orders.
  • Receive and process new products, including filing and organizing product information.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required; one year of relevant work experience preferred.
  • Excellent communication and organizational skills, with the ability to multitask and work in a fast-paced environment.
  • Accurate data entry skills and ability to meet deadlines.
  • Ability to lift and move up to 25 pounds.
  • Ophthalmic and/or Digital Vision Inc. (DVI) Systems Software experience a plus, but not required.
  • Bilingual skills in English and Spanish a plus, but not required.

Benefits:

  • Competitive salary.
  • Medical, dental, and life insurance.
  • Long-term disability (LTD) insurance.
  • Paid time off (PTO).
  • 401(k) with company match.
  • Employee Stock Ownership Plan (ESOP).