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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States Fiserv Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Fiserv. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • 1+ year of call center experience in a customer-facing role.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Microsoft Office.
  • Flexibility to work a variety of shifts, including evenings and weekends.

Preferred Qualifications:

  • Experience working in a metric-driven environment.
  • Strong work tenure with previous roles lasting a year or more.
  • Experience with online bill pay services.

What We Offer:

  • A competitive compensation and benefits package, including a $1000 progression bonus.
  • A comprehensive training program to ensure your success in the role.
  • A collaborative and supportive work environment.
  • Opportunities for career growth and advancement.

About Fiserv:

Fiserv is a global leader in financial services technology, providing innovative solutions to help our clients move money and information with ease. We are committed to excellence and purposeful innovation, and we welcome and encourage diversity in our workforce.